Remote Receptionist & Virtual Admin Specialist

VA Professionals; Christchurch; On-site; NZD 40,000 - 60,000; Full time

Job summary

Jora New Zealand is seeking a friendly Reception/Customer Service specialist to greet clients and support day-to-day operations remotely. The role combines front-desk manners with administrative tasks across calendars, emails, files, and Zoom meetings.

You will manage inquiries, maintain digital filing systems, assist with social media ad administration, handle confidential information, and provide general team support using OneDrive, Teams, Excel, PowerPoint, and Word.

Responsibilities

• Serve as a point of contact for clients and visitors, offering a warm and professional welcome.
• Serve as a point of contact for clients, vendors, and customers via phone, email, or live chat.
• Handle inquiries and resolve issues or elevate as needed, maintaining a positive company image.
• Manage and organize incoming emails, prioritizing urgent matters, and responding or forwarding as necessary.
• Create and maintain organized digital filing systems (Onedrive, teams, excel, emails & jobadder etc.).
• Data entry and database management
• Assist social media advert administration
• Share & monitor & respond to social media inquiries and messages (monitor Ai responses)
• Collaborate with team members to coordinate tasks and resources as needed.
• Handle confidential information with professionalism and discretion.
• Provide administrative support to team members, helping with various tasks to enhance productivity.
• Assist with other administrative duties as needed.
• Must have excellent technical ability with systems eg jobadder, onedrive, adobe, powerpoint presentations, excel, word etc
• Any ad Hoc tasks as assigned and needed by the client.

Job description

Jora New Zealand is seeking a friendly Reception/Customer Service specialist to greet clients and support day-to-day operations remotely. The role combines front-desk manners with administrative tasks across calendars, emails, files, and Zoom meetings.

You will manage inquiries, maintain digital filing systems, assist with social media ad administration, handle confidential information, and provide general team support using OneDrive, Teams, Excel, PowerPoint, and Word.