Remote IT Support Specialist - Training & Growth

Telco Technology Services; Hamilton; Remote; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Training

Competitive salary

Positive work environment

Job summary

Telco Technology Services in Hamilton, New Zealand, seeks a full-time remote support specialist to join our centralized remote support team. You will be the first point of contact for a large customer base, providing level 1–2 technical support and ensuring service quality. A good command of English and a customer-focused attitude are essential.

Based in our Hamilton office, you will receive ongoing training and a competitive salary package as part of a positive, supportive work environment.

Qualifications

• One year of IT experience, preferably in a customer-facing or help desk role.
• Broad and practical knowledge of computer applications (office suites, operating systems, network basics).
• Strong written and verbal communication, with a focus on customer service.

Responsibilities

• Handle first-contact support for a large customer base (levels 1–2).
• Troubleshoot IT issues and guide users to resolution.
• Maintain high standards of customer service and ticket documentation.

Skills

IT Experience

Customer service

Communication

Teamwork

Job description

Telco Technology Services in Hamilton, New Zealand, seeks a full-time remote support specialist to join our centralized remote support team. You will be the first point of contact for a large customer base, providing level 1–2 technical support and ensuring service quality. A good command of English and a customer-focused attitude are essential.

Based in our Hamilton office, you will receive ongoing training and a competitive salary package as part of a positive, supportive work environment.