ICT Field Services Technician - Rotorua

Desktop Technology Services; Rotorua; On-site; NZD 52,000 - 65,000; Full time

Job summary

DTSL is seeking an enthusiastic IT Tech in New Zealand to look after customer IT environments including PCs, laptops, printers, and ATMs. You’ll fix issues on-site, remotely or in our workshop, and assist with installations and IT projects while building strong relationships with users at all levels.

Applicants should have an IT qualification or 2+ years hands-on experience, hardware know-how with major brands, and Windows/Microsoft 365 proficiency. A NZ driver’s licence and vehicle are required.

Qualifications

• IT qualification or hands-on IT experience.
• Hardware experience with PCs, laptops and peripherals (HP/Dell/Lenovo).
• Familiarity with Windows, Microsoft 365 and basic cloud environments.
• Customer-focused, friendly and professional.
• Self-motivated with proactive problem-solving.
• Resilience under pressure and adaptability.
• Bonus: repair certifications (HP/Dell/Lenovo/ATM).

Responsibilities

• Look after your own customers and keep IT systems stable.
• Fix issues on-site, remotely, or in our workshop.
• Help with installations and IT project rollouts.
• Build strong relationships with users at all levels.

Skills

IT know-how

Hardware experience

Windows & cloud

Customer-first

Self-starter

Resilience

Repair certs

Education

IT qualification

2+ years experience

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you an enthusiastic IT Tech ready to take your career to the next level?

At DTSL, you’ll:

Look after your own customers, ensuring their IT systems—PCs, laptops, printers, ATMs—stay stable and reliable.

Fix issues head-on, whether on-site, remotely, or in our workshop.

Help with installations, from rolling out new equipment to supporting broader IT projects.

Connect with people, building great relationships with users at all levels—from day-to-day operators to senior managers.

About the Role:

Are you an enthusiastic IT Tech ready to take your career to the next level?

At DTSL, you’ll:

• Look after your own customers, ensuring their IT systems—PCs, laptops, printers, ATMs—stay stable and reliable.

• Fix issues head-on, whether on-site, remotely, or in our workshop.

• Help with installations, from rolling out new equipment to supporting broader IT projects.

• Connect with people, building great relationships with users at all levels—from day-to-day operators to senior managers.

What You'll Bring

• IT know-how: Completed IT qualification or 2+ years’ hands‑on experience.

• Hardware experience: Comfortable working with PCs, laptops, peripherals—in particular HP, Dell, Lenovo.

• Windows & cloud skills: Familiar with Windows, Microsoft X365, and basic cloud environments.

• Customer-first approach: Friendly, professional, and great at turning problems into solutions.

• Self-starter attitude: You’re resourceful, think ahead, and know when to escape.

• Resilience & adaptability: You can thrive under pressure and take on any challenge.

• Bonus if you have: Repair certifications (e.g. HP, Dell, Lenovo, ATM-specific).

Requirements for the Job

To apply, you’ll need:

• A clean, current New Zealand driver’s licence and access to a reliable vehicle.

• A clear Ministry of Justice background check.

• New Zealand citizenship or residency, and to be based in NZ.
  

Why You’ll Love Working at DTSL

• Nationwide presence: With 18 offices and 230+ people, DTSL supports businesses and government all over NZ.

• Supportive culture: Teamwork, ethical service, innovation, and a real mindset of “helping clients succeed.”

• Growth: DTSL provides development and training opportunities to support you on your career journey

About DTSL

DTSL is a nationwide provider of innovative IT services, supporting businesses and government departments with cutting‑edge technology solutions. With a team of approximately 230 professionals across 18 locations, we specialize in the design, deployment, and ongoing support of IT and communication infrastructure.

We work with small and medium‑sized businesses, large enterprises, and government agencies, leveraging strong partnerships with leading global IT vendors to deliver reliable and scalable solutions.

At DTSL, service excellence and customer satisfaction are at the core of everything we do. We foster a culture of teamwork, innovation, and proactive problem‑solving, upholding the highest ethical standards. We are committed to diversity and equal opportunity, ensuring a dynamic and inclusive workplace for our team.