Helpdesk Engineer (Part Time or Full Time)

Logical Solutions 2020 Limited; New Zealand; On-site; NZD 45,000 - 65,000; Part time

Job summary

Logical Solutions 2020 Limited in Hamilton, North Island, is seeking an Entry Level Helpdesk Engineer to join our support team. This is an excellent entry point into the IT industry with full training and a clear path to grow into broader engineering as your skills develop.

You will be the first contact for clients, so strong customer service and the ability to listen are essential. You'll handle first-line support, log and manage tickets, perform Level 1 phone support, monitor and configure our

Qualifications

• Entry-level IT knowledge accepted; training provided.
• Excellent customer service and clear communication are essential.
• Willingness to learn and adapt in a hands-on MSP environment.

Responsibilities

• Answer incoming helpdesk calls and provide a strong first impression.
• Log and manage support tickets in our helpdesk system.
• Provide Level 1 phone support and escalate to senior engineers when needed.
• Monitor and configure our RMM tools on a day-to-day basis.
• Troubleshoot hardware and software issues and resolve common problems.
• Take on additional IT tasks as the role grows.

Skills

Customer service

Phone manner

Willingness to learn

Problem solving

Strong communication

Tools

MS Word

MS Excel

MS Outlook

Windows OS

VoIP basics

IP networking

Virtualization

Scripting basics

Linux basics

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Helpdesk Engineer (Part Time or Full Time)

Logical Solutions 2020 Limited - Hamilton, North Island

We're looking for an Entry Level Helpdesk Engineer to join our support team. This is a fantastic entry point into the IT industry - full training is provided, and there's a clear path to grow into a broader engineering role as your skills and experience develop. You'll be the first point of contact for our clients, so customer service skills are essential to succeeding in this role - just as important as your technical ability. IT skills can be taught, but the ability to listen, communicate clearly, and make clients feel heard and supported cannot.

Key responsibilities

Answering incoming helpdesk phone calls and providing a great first impression for our clients

Logging and managing support tickets in our helpdesk software

Providing Level 1 phone support on a range of computing and technology issues, escalating to senior engineers where needed

Day-to-day monitoring and configuration of our third-party Remote Monitoring and Management (RMM) tools

General hardware and software troubleshooting

Picking up other IT-related tasks as they arise - the role will grow as you do

About you

Strong customer service skills and a great phone manner - you genuinely enjoy helping people

A positive, customer-focused attitude and willingness to learn

Comfortable using MS Word, MS Excel, MS Outlook, and Windows operating systems

Good problem-solving skills and the ability to retain new information quickly

Some exposure to Linux operating systems (nice to have)

Basic understanding of VoIP, IP networking, virtualization, or scripting (nice to have)

Any prior customer service or call center experience (nice to have)

About us

Logical Solutions is a Hamilton-based Managed Service Provider (MSP) delivering IT support, Business Intelligence, Ai development, Networking, VoIP, and Datacenter services to businesses across the Waikato. We pride ourselves on solving our clients' technology problems and building long-term relationships built on trust and great service.

Full training and ongoing support to build your IT career

A genuine growth path into broader engineering responsibilities

A supportive, close-knit team environment