Remote Hospitality Virtual Assistant

Placements24; Queenstown; Hybrid; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Remote work

Competitive remuneration

Job summary

Placements24 is seeking a highly organized Remote Hospitality Virtual Assistant to provide comprehensive administrative and operational support for a growing hospitality consultancy. You will manage calendars, handle email, prepare reports, and assist with client communications from a home office.

The ideal candidate has experience as a Virtual Assistant in hospitality, excellent written and verbal communication, and proficiency with Zoom, Slack, Teams, G Suite, and CRM systems.

Qualifications

• Experience as a Virtual Assistant or admin support, preferably in hospitality.
• Proven ability to manage calendars, emails, and reports.
• Strong written and verbal communication; comfortable with async work.

Responsibilities

• Manage and organize calendars, schedule appointments and meetings for clients and internal teams.
• Handle email correspondence, filter messages, and respond to routine inquiries.
• Prepare reports, presentations, and other documents.
• Conduct online research for industry trends and client leads.
• Assist with social media content for clients.
• Maintain client databases and CRM systems.
• Coordinate travel arrangements and logistics for team members and clients.
• Provide customer support via phone, email, and chat.
• Assist with project management tasks and tracking deadlines.

Skills

Organizational skills

Time management

Communication skills

Proactive / self-starter

Independent worker

Tools

Zoom

Slack

Microsoft Teams

G Suite

Microsoft Office

CRM software

Project management tools

Job description

About the Role

Our client, a dynamic hospitality consulting firm, is seeking a highly organized and proactive Remote Hospitality Virtual Assistant to provide comprehensive administrative and operational support. This fully remote position requires a keen understanding of the hospitality industry, exceptional communication skills, and the ability to manage diverse tasks independently. You will be instrumental in streamlining operations, managing schedules, and supporting client communications from your home office. The ideal candidate is detail-oriented, technologically savvy, and possesses a strong work ethic, enabling them to excel in a remote-first environment. This is an excellent opportunity to leverage your hospitality expertise in a flexible, home-based role, contributing to the success of a growing consultancy.

Key Responsibilities

Manage and organize calendars, scheduling appointments and meetings for clients and internal teams. Handle email correspondence, filter messages, and respond to routine inquiries. Prepare reports, presentations, and other documents. Conduct online research for industry trends, market analysis, and potential client leads. Assist with the creation and management of social media content for clients. Maintain and update client databases and CRM systems. Coordinate travel arrangements and logistics for team members and clients. Provide customer support via phone, email, and chat. Assist with project management tasks, tracking deadlines and deliverables. Ensure all tasks are completed accurately and efficiently within given deadlines.

Requirements

Proven experience as a Virtual Assistant or in an administrative support role, preferably within the hospitality sector. Strong understanding of the hospitality industry's operational aspects. Excellent organizational, time management, and multitasking skills. Proficiency in various virtual collaboration tools (e.g., Zoom, Slack, Microsoft Teams) and office software (e.g., G Suite, Microsoft Office). Exceptional written and verbal communication skills. Ability to work independently and proactively with minimal supervision. Reliable high-speed internet connection and a dedicated home office setup. Experience with CRM software and project management tools is advantageous. A self-starter with a commitment to delivering high-quality work. Must be comfortable working in a remote, asynchronous environment.

Benefits

This role offers the flexibility of a remote work arrangement, allowing you to work from anywhere. As a contractor, you will have the freedom to manage your own schedule while supporting a leading hospitality consultancy. This position provides competitive remuneration and the chance to engage with a variety of clients within the dynamic hospitality landscape.