Remote Graduate Tech Support Specialist

Placements24; Queenstown; Remote; NZD 55,000 - 75,000; Full time

Job summary

Placements24 is seeking a Graduate Technical Support Specialist for a fully remote role. You will provide first-line IT assistance, help users with hardware, software, and network issues, and guide them through solutions with clear communication. A strong IT foundation, problem-solving mindset, and patience are essential.

You will join a growing support team, receive comprehensive training, and contribute to improving user satisfaction across our operations remotely.

Qualifications

• Recent graduates with strong IT foundation.
• Ability to diagnose software/hardware and network issues.
• Excellent communication and patience when helping users.

Responsibilities

• Provide remote first-line technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and software.

Skills

Remote support

Troubleshooting

Customer service

IT fundamentals

Job description

Placements24 is seeking a Graduate Technical Support Specialist for a fully remote role. You will provide first-line IT assistance, help users with hardware, software, and network issues, and guide them through solutions with clear communication. A strong IT foundation, problem-solving mindset, and patience are essential.

You will join a growing support team, receive comprehensive training, and contribute to improving user satisfaction across our operations remotely.