Graduate Technical Support Specialist

Placements24; Queenstown; Remote; NZD 55,000 - 75,000; Full time

Job summary

Placements24 is seeking a Graduate Technical Support Specialist for a fully remote role. You will provide first-line IT assistance, help users with hardware, software, and network issues, and guide them through solutions with clear communication. A strong IT foundation, problem-solving mindset, and patience are essential.

You will join a growing support team, receive comprehensive training, and contribute to improving user satisfaction across our operations remotely.

Qualifications

• Recent graduates with strong IT foundation.
• Ability to diagnose software/hardware and network issues.
• Excellent communication and patience when helping users.

Responsibilities

• Provide remote first-line technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and software.

Skills

Remote support

Troubleshooting

Customer service

IT fundamentals

Job description

About the Role

Our client is looking for an enthusiastic and technically adept Graduate Technical Support Specialist to join their growing support team. This is a fully remote position, ideal for recent graduates with a strong foundation in IT, computer science, or a related technical field, who are passionate about helping others and solving technical challenges. You will provide first-line technical assistance to users, troubleshooting hardware, software, and network issues. Your role will involve diagnosing problems, guiding users through solutions, and escalating complex issues when necessary. Our client is dedicated to providing excellent customer service and offers comprehensive training and support to ensure your success in this remote role. If you are a patient problem-solver with excellent communication skills and a desire to build a career in IT support. This is a fantastic opportunity to work remotely and contribute to our company's technical infrastructure and user satisfaction, supporting our operations remotely.

Key Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software.
• Assist users with