Remote Fleet Dispatch and Tracking Specialist

Placements24; Queenstown; Hybrid; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Retirement fund

Paid annual leave

Overtime compensation

Professional development

Job summary

Placements24 in Queenstown (Eastern Cape) is seeking a Remote Fleet Dispatch and Tracking Specialist to optimize dispatch processes and monitor the fleet in real-time. this hybrid role balances remote work with on-site coordination to ensure timely deliveries and seamless operations.

The ideal candidate will have experience with fleet management software, GPS tracking, and strong communication skills to support drivers and stakeholders in a dynamic environment.

Qualifications

• Previous experience in fleet dispatching or logistics coordination.
• Proficiency with fleet management software and GPS tracking systems.
• Strong understanding of dispatch procedures and transportation logistics principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with accurate record-keeping.

Responsibilities

• Manage daily dispatch operations for the fleet, assigning routes and loads to drivers.
• Use fleet management software and GPS tracking to monitor locations in real-time.
• Communicate proactively with drivers to provide updates and address challenges.
• Respond to and resolve operational issues such as delays or route changes.
• Maintain accurate records of dispatch activities and deliveries.
• Collaborate with customer service and warehouse operations for seamless flow.
• Analyze tracking data to identify inefficiencies and risks in fleet operations.
• Ensure compliance with safety policies and driving hour limitations.
• Generate reports on fleet performance for management review.
• Provide guidance to drivers to maintain a positive working relationship.
• Perform administrative tasks related to fleet dispatch and tracking.

Skills

Fleet dispatching

Logistics coordination

Communication

Multitasking

Problem solving

Attention to detail

Tools

Fleet management software

GPS tracking systems

MS Office

Job description

About the Role

Our client, a national logistics firm, is seeking a skilled Remote Fleet Dispatch and Tracking Specialist to manage operations from a hybrid work setup. This role is vital for ensuring the seamless coordination and real-time monitoring of our diverse fleet across Queenstown, Eastern Cape, and beyond. You will be responsible for optimizing dispatch processes, tracking vehicle movements, and communicating effectively with drivers and stakeholders to guarantee efficient deliveries and operational continuity. The ideal candidate possesses a strong understanding of logistics software, excellent communication skills, and the ability to manage multiple priorities in a dynamic environment. This hybrid position offers a balance of remote work flexibility and necessary on-site engagement for team collaboration and operational oversight in Queenstown. Join us in enhancing our fleet's performance and reliability.

Key Responsibilities

• Manage daily dispatch operations for the fleet, assigning routes and loads to drivers based on efficiency and availability.
• Utilize fleet management software and GPS tracking systems to monitor vehicle locations, progress, and status in real-time.
• Communicate proactively with drivers to provide updates, address challenges, and ensure adherence to schedules.
• Respond to and resolve operational issues, such as delays, breakdowns, or route changes, with efficiency and accuracy.
• Maintain accurate and up-to-date records of dispatch activities, driver logs, and delivery confirmations.
• Collaborate with other departments, including customer service and warehouse operations, to ensure seamless logistics flow.
• Analyze tracking data to identify potential inefficiencies, risks, or areas for improvement in fleet operations.
• Ensure compliance with company policies, safety regulations, and driving hour limitations.
• Generate reports on fleet performance, delivery times, and key operational metrics for management review.
• Provide support and guidance to drivers as needed, fostering a positive working relationship.
• Perform administrative tasks related to fleet dispatch and tracking as required.

Requirements

• Previous experience in fleet dispatching, logistics coordination, or a related operational role.
• Proficiency with fleet management software, GPS tracking systems, and general office applications.
• Strong understanding of dispatch procedures and transportation logistics principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask effectively and prioritize tasks in a fast-paced environment.
• Detail-oriented with a commitment to accuracy in record-keeping.
• Adaptable and able to work effectively in a hybrid model, managing remote responsibilities and attending on-site meetings in Queenstown.
• Familiarity with the Eastern Cape road network is advantageous.
• A proactive and self-motivated approach to problem-solving.
• Ability to work under pressure and make sound decisions.
• Must be reliable and punctual for all scheduled work shifts.
• A commitment to safety and operational excellence is essential.

Benefits

• Hybrid work arrangement offering flexibility between remote and Queenstown-based work.
• Competitive salary commensurate with experience.
• Opportunity to work with a reputable and growing logistics company in the Eastern Cape.
• Comprehensive benefits package including medical aid and retirement fund.
• Opportunities for professional development and training in logistics management.
• Exposure to modern fleet management technologies.
• Supportive team environment focused on collaboration and efficiency.
• Paid annual leave.
• Potential for overtime compensation.
• Be a key contributor to the operational success of our client in Queenstown.