Remote E-commerce Customer Success Champion

Placements24; Queenstown; Hybrid; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Career development opportunities

Collaborative team

Job summary

Placements24 is seeking an experienced E-commerce Customer Success Manager to join a fully remote team. You will be the main contact for customers, driving retention and onboarding, and guiding clients to maximize product use.

The ideal candidate has 3+ years in CS or account management, excellent communication, and a proactive approach to solving issues. This role offers flexible remote work and opportunities to influence product improvements through customer feedback.

Qualifications

• 3+ years in customer success, customer support, or account management.
• Experience in e-commerce is preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple customer accounts remotely.

Responsibilities

• Manage a portfolio of e-commerce customers, ensuring satisfaction and retention.
• Serve as the primary point of contact for inquiries, issues, and feedback.
• Proactively engage with customers to understand needs and provide tailored solutions.
• Resolve issues efficiently and escalate complex problems when necessary.
• Educate customers on product features and benefits to drive engagement.
• Gather feedback and share insights with product, sales, and marketing teams to drive improvements.
• Develop and maintain strong, long-lasting customer relationships.
• Monitor customer health metrics and identify at-risk accounts for intervention.
• Contribute to creating customer success resources like FAQs and knowledge bases.
• Champion the customer voice within the organization.

Skills

Customer success

Account management

CRM proficiency

Communication

Education

Business Administration degree

Tools

CRM software

Job description

Placements24 is seeking an experienced E-commerce Customer Success Manager to join a fully remote team. You will be the main contact for customers, driving retention and onboarding, and guiding clients to maximize product use.

The ideal candidate has 3+ years in CS or account management, excellent communication, and a proactive approach to solving issues. This role offers flexible remote work and opportunities to influence product improvements through customer feedback.