Remote E-commerce Community Lead

Placements24; Queenstown; Hybrid; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary

Professional development

Collaborative remote environment

Job summary

Placements24 is seeking an experienced E-commerce Community Manager to grow and nurture our online community. This fully remote role involves engaging customers across social media and forums, creating compelling content, and gathering feedback to influence marketing strategies.

You’ll work with marketing and customer service teams to ensure a positive brand experience. The ideal candidate is a proactive communicator passionate about customer engagement, with strong social listening skills and

Qualifications

• Experience as a Community Manager or similar in an ecommerce setting.
• Excellent written and verbal communication with a friendly tone.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Develop and implement strategies to build and engage the online community around the brand.
• Monitor social media channels and forums for relevant conversations and brand mentions.
• Respond to customer inquiries in a timely, professional, on-brand manner.
• Create engaging content (posts, polls, Q&A) to spark discussion.
• Moderate online discussions to maintain a positive community environment.
• Identify brand advocates and influencers within the community.

Skills

Community management

Social media management

Content creation

Customer engagement

Remote work

Education

Bachelor's degree in Communications, Marketing, Public Relations, or related field

Tools

Social listening tools

Job description

Placements24 is seeking an experienced E-commerce Community Manager to grow and nurture our online community. This fully remote role involves engaging customers across social media and forums, creating compelling content, and gathering feedback to influence marketing strategies.

You’ll work with marketing and customer service teams to ensure a positive brand experience. The ideal candidate is a proactive communicator passionate about customer engagement, with strong social listening skills and