Remote Customer Success Leader - FMCG E-commerce

Placements24; Queenstown; Hybrid; NZD 45,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Work from home

Professional growth opportunities

Innovative company culture

Direct impact on customer satisfaction

Regular virtual team-building

Job summary

Placements24 is seeking a dedicated remote Customer Success Manager to support a SA-based FMCG e-commerce client base. You will be the primary contact, addressing inquiries, resolving issues, onboarding new customers, and driving satisfaction and retention.

Ideal candidates will have strong communication, problem-solving, and relationship-building skills, with experience in CRM tools and a self-motivated, organized remote work style.

Qualifications

• Proven experience in customer success or account management in an online retail or FMCG context.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to manage multiple accounts and prioritize tasks independently in a remote setting.

Responsibilities

• Serve as main point of contact for a portfolio of ecommerce clients, building long-term relationships.
• Proactively understand client needs and goals, addressing inquiries and resolving issues.
• Onboard new customers and guide them through the platform to achieve initial success.
• Educate customers on features, best practices, and upsell opportunities.
• Monitor health metrics and intervene to reduce churn while gathering feedback for product teams.

Skills

Customer success

Account management

Communication

Problem solving

Remote work

Tools

CRM software

Job description

Placements24 is seeking a dedicated remote Customer Success Manager to support a SA-based FMCG e-commerce client base. You will be the primary contact, addressing inquiries, resolving issues, onboarding new customers, and driving satisfaction and retention.

Ideal candidates will have strong communication, problem-solving, and relationship-building skills, with experience in CRM tools and a self-motivated, organized remote work style.