E-commerce Community Manager

Placements24; Queenstown; Hybrid; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary

Professional development

Collaborative remote environment

Job summary

Placements24 is seeking an experienced E-commerce Community Manager to grow and nurture our online community. This fully remote role involves engaging customers across social media and forums, creating compelling content, and gathering feedback to influence marketing strategies.

You’ll work with marketing and customer service teams to ensure a positive brand experience. The ideal candidate is a proactive communicator passionate about customer engagement, with strong social listening skills and

Qualifications

• Experience as a Community Manager or similar in an ecommerce setting.
• Excellent written and verbal communication with a friendly tone.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Develop and implement strategies to build and engage the online community around the brand.
• Monitor social media channels and forums for relevant conversations and brand mentions.
• Respond to customer inquiries in a timely, professional, on-brand manner.
• Create engaging content (posts, polls, Q&A) to spark discussion.
• Moderate online discussions to maintain a positive community environment.
• Identify brand advocates and influencers within the community.

Skills

Community management

Social media management

Content creation

Customer engagement

Remote work

Education

Bachelor's degree in Communications, Marketing, Public Relations, or related field

Tools

Social listening tools

Job description

About the Role

Our client, a thriving online retailer, is seeking a vibrant and engaging E-commerce Community Manager to foster and grow their online community. While the company has operational ties to Queenstown, Eastern Cape, this role is designed to be fully remote, offering maximum flexibility. You will be the voice of the brand online, responsible for building relationships with customers, moderating discussions, and creating a positive and interactive community environment across various social media platforms and forums. The ideal candidate is a natural communicator, passionate about customer engagement, and skilled in social media management and content creation. You will play a key role in gathering customer feedback, identifying trends, and contributing to marketing strategies that resonate with the community. Working remotely, you will connect with customers and internal teams to ensure a seamless and supportive brand experience. We are looking for someone proactive, empathetic, and dedicated to building a loyal customer base. Your efforts will be instrumental in enhancing brand perception and driving customer loyalty for our client. This is an excellent opportunity to shape the online presence and customer interaction for a growing e-commerce business.

Key Responsibilities

• Develop and implement strategies to build and engage the online community around the brand.
• Monitor social media channels, forums, and other online platforms for brand mentions and relevant conversations.
• Respond to customer inquiries, comments, and feedback in a timely, professional, and on-brand manner.
• Create engaging content (posts, polls, Q&A) to spark discussion and foster interaction.
• Moderate online discussions to ensure a positive and respectful community environment.
• Identify and engage with brand advocates and influencers within the community.
• Gather customer feedback and insights to inform product development and marketing strategies.
• Collaborate with marketing and customer service teams to address community needs and concerns.
• Track and report on community engagement metrics and sentiment.Stay updated on community management best practices and emerging social media trends.

Requirements

• Proven experience as a Community Manager, Social Media Manager, or similar role, preferably in e-commerce.
• Excellent written and verbal communication skills, with a friendly and engaging tone.
• Strong understanding of social media platforms and community management tools.
• Experience in creating engaging social media content.
• Ability to handle customer inquiries and resolve issues with empathy and professionalism.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Passion for building online communities and fostering customer relationships.
• Familiarity with social listening tools is a plus.
• Bachelor's degree in Communications, Marketing, Public Relations, or a related field is preferred.

Benefits

• Fully remote position offering significant work-life balance and flexibility.
• Competitive salary commensurate with experience.
• Opportunity to build and shape the online community for a growing e-commerce brand.
• Professional development and learning opportunities.
• Supportive and collaborative remote work environment.
• Direct impact on customer satisfaction and brand loyalty.