Remote Customer Success Manager - Hospitality Tech

Placements24; Queenstown; Ibrido; NZD 85.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote work

Competitive salary

Health benefits

Generous paid time off

Professional development

Bonus potential

Descrizione del lavoro

Placements24 is seeking a Remote Customer Success Manager to build and maintain strong relationships with hospitality clients, ensuring they derive maximum value from our software solutions. You will onboard new clients, drive product adoption, and identify opportunities for growth while working from anywhere within South Africa.

The role requires excellent communication, problem-solving skills, and the ability to manage multiple priorities in a fully remote, tech-driven environment.

Competenze

• 3+ years in Customer Success, Account Management, or similar client-facing role.
• Experience in SaaS or technology sector is preferred.
• Excellent communication, interpersonal, and problem-solving skills.

Mansioni

• Proactively manage a portfolio of hospitality clients remotely, fostering long-term relationships.
• Onboard new clients and guide them through implementation.
• Conduct regular check-ins and business reviews to assess satisfaction and identify issues.
• Drive product adoption and educate clients on features and best practices.
• Identify upsell and cross-sell opportunities based on client needs.

Conoscenze

CRM experience

Client relationships

SaaS knowledge

Remote work

Communication

Formazione

Bachelor's degree

Strumenti

CRM software

Customer success platforms

Descrizione del lavoro

About the Role

Our client, a fast-growing technology company specializing in innovative software solutions for the hospitality industry, is seeking a dedicated and proactive Remote Customer Success Manager . This fully remote position offers the flexibility to work from anywhere within South Africa. The Customer Success Manager will be responsible for building and maintaining strong relationships with clients, ensuring they derive maximum value from our client's products and services. You will act as a trusted advisor, providing ongoing support, driving product adoption, and identifying opportunities for growth. This role requires excellent communication skills, a deep understanding of customer needs, and a passion for ensuring client satisfaction and retention in the dynamic hospitality tech landscape.

Key Responsibilities

• Proactively manage a portfolio of hospitality clients, fostering long-term relationships.
• Onboard new clients, guiding them through the implementation process and ensuring a smooth transition.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify potential issues.
• Drive product adoption and utilization by educating clients on features and best practices.
• Identify opportunities for upsell and cross-sell based on client needs and product offerings.
• Act as the primary point of contact for client inquiries, escalating issues to relevant internal teams when necessary.
• Monitor client health metrics and implement strategies to mitigate churn risk.
• Gather client feedback and share insights with product and sales teams to drive product improvements.
• Develop and maintain customer success resources, such as FAQs, guides, and tutorials.
• Champion the voice of the customer internally.

Requirements

• A minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within the SaaS or technology sector.
• Demonstrated understanding of or experience within the hospitality industry is highly advantageous.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to build and maintain strong relationships with clients.
• Experience with CRM software and customer success platforms.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• Self-motivated and able to work independently in a remote environment.
• Tech-savvy with a strong aptitude for learning new software.
• Bachelor's degree in Business, Marketing, Hospitality, or a related field is preferred.
• Ability to work effectively with cross-functional teams.

Benefits

• Fully remote work arrangement, offering flexibility and work-life balance.
• Competitive salary and potential for performance-based bonuses.
• Opportunity to work with cutting-edge technology in the hospitality sector.
• Comprehensive health and wellness benefits.
• Generous paid time off and holidays.
• Professional development and training opportunities.
• Be part of a dynamic and rapidly growing company culture.
• Contribute to shaping the future of hospitality technology.