Remote Hotel Booking and Reservations Agent

Placements24; Queenstown; Hybrid; NZD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote work arrangement

Discounted hotel stays

Comprehensive training

Career development opportunities

Performance-based incentives

Supportive remote team environment

Job summary

Placements24 is seeking a dedicated Remote Hotel Booking and Reservations Agent for a dynamic hotel group. The role is fully remote, requiring strong communication skills to handle inquiries, process reservations, and inform guests about property offerings.

You will input reservations, provide detailed information, upsell services, and collaborate with operations to ensure availability and excellent guest satisfaction.

Qualifications

• Proven experience in reservations, booking systems, or a customer service role within hospitality or travel.
• Excellent verbal and written communication in English.
• Proficiency with reservation software and MS Office.

Responsibilities

• Handle incoming reservation requests via phone, email, and online chat.
• Input and manage guest reservations in the booking system.
• Provide information on amenities, room types, rates, and local attractions.
• Assist guests with modifications, cancellations, and special requests.
• Upsell room upgrades, packages, and hotel services.
• Ensure guest information is confidential and compliant with data protection.

Skills

Reservation experience

English proficiency

Remote work

Communication skills

Tools

Booking systems software

Microsoft Office Suite

Job description

About the Role

Our client, a dynamic hotel group, is actively recruiting for a dedicated and customer-focused Remote Hotel Booking and Reservations Agent. This fully remote position is perfect for individuals who are passionate about travel and possess excellent communication skills. As a Remote Agent, you will be the first point of contact for potential guests, handling inquiries, processing reservations, and providing information about our client's properties and services. You will play a vital role in ensuring a seamless booking experience, contributing directly to guest satisfaction and revenue generation. This role requires a proactive approach, meticulous attention to detail, and the ability to work effectively from a home office environment, supporting our client’s extensive reservation network.

Key Responsibilities

• Handle incoming reservation requests via phone, email, and online chat channels.
• Accurately input and manage guest reservations in the booking system.
• Provide detailed information on hotel amenities, room types, rates, and local attractions.
• Assist guests with booking modifications, cancellations, and special requests.
• Upsell room upgrades, packages, and other hotel services to enhance guest bookings.
• Ensure all guest information is handled confidentially and in compliance with data protection regulations.
• Address guest inquiries and concerns regarding bookings in a professional and timely manner.
• Collaborate with hotel operations teams to confirm availability and special arrangements.
• Maintain a high level of product knowledge regarding all properties within the group.
• Contribute to achieving departmental booking targets and customer satisfaction goals.

Requirements

• Proven experience in reservations, booking systems, or a customer service role within the hospitality or travel industry.
• Excellent verbal and written communication skills in English.
• Proficiency in using reservation software and Microsoft Office Suite.
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office space with reliable high-speed internet access.
• A customer-centric approach with a passion for delivering outstanding service.
• Ability to multitask and handle a high volume of inquiries efficiently.
• A positive attitude and a team player mentality.
• Familiarity with hotel operations and terminology is advantageous.

Benefits

• An annual salary of R , competitive for a remote role.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Comprehensive training on booking systems and hotel offerings.
• Opportunities for professional development and growth within the reservations department.
• Potential for performance-based incentives.
• Access to discounted hotel stays for personal travel.
• A supportive virtual team environment and dedicated remote work resources.