Remote Community Support Champion

Placements24; Queenstown; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work flexibility

Professional development

Impact on communities nationwide

Job summary

Placements24 is seeking a dedicated Remote Community Support Specialist to provide essential assistance and resources to individuals and families across regions, operating fully remotely. You will serve as a primary contact, offering guidance and connecting people to vital programs through digital channels.

This role focuses on empathetic remote communication, technical proficiency with digital tools, and collaboration with teams to expand the organization's reach nationwide from a home-based

Qualifications

• Experience in customer service, social work, community support, or a related field.

Responsibilities

• Provide remote support and guidance to community members via phone, email, and online chat.
• Assess client needs and connect them with appropriate services and resources.
• Maintain accurate and confidential client records in a digital format.
• Develop and disseminate information about organizational programs and services online.
• Collaborate with internal teams to ensure seamless service delivery to remote clients.
• Troubleshoot issues and provide solutions to community members seeking assistance.

Skills

Customer service

Social work

Community support

Remote communication

Time management

Tools

Digital platforms

Job description

Placements24 is seeking a dedicated Remote Community Support Specialist to provide essential assistance and resources to individuals and families across regions, operating fully remotely. You will serve as a primary contact, offering guidance and connecting people to vital programs through digital channels.

This role focuses on empathetic remote communication, technical proficiency with digital tools, and collaboration with teams to expand the organization's reach nationwide from a home-based