Remote Client Success Champion | Flexible Hours

Travelwithsan; Foxton Beach; Remote; NZD 75,000 - 121,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Training and ongoing support

Professional development opportunities

Collaborative team environment

Job summary

Travelwithsan is seeking a Client Success Specialist to foster positive client experiences from initial contact through ongoing relationship development. The role emphasizes strong communication, timely follow-ups, and a solutions-oriented approach in a remote setting.

The position offers training and guidance, a flexible schedule, and opportunities for professional development within a collaborative team. Remote work is supported for USA or LATAM regions.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional and solutions-oriented approach.
• Excellent follow-up skills.
• Strong attention to detail.
• Organized and dependable.
• Comfortable working remotely and communicating via phone, email, and online platforms.

Responsibilities

• Communicate professionally with prospective and existing clients.
• Respond to client questions and inquiries.
• Understand client needs and provide appropriate information.
• Follow up with clients and prospects in a timely manner.
• Help coordinate consultations, appointments, and next steps.
• Maintain accurate client records.
• Build strong and professional client relationships.
• Identify opportunities to improve the client experience.
• Escalate questions or concerns when appropriate.
• Participate in team meetings, training, and development activities.

Skills

Verbal communication

Written communication

Follow-up skills

Attention to detail

Organized

Remote work

Customer service experience

Job description

Travelwithsan is seeking a Client Success Specialist to foster positive client experiences from initial contact through ongoing relationship development. The role emphasizes strong communication, timely follow-ups, and a solutions-oriented approach in a remote setting.

The position offers training and guidance, a flexible schedule, and opportunities for professional development within a collaborative team. Remote work is supported for USA or LATAM regions.