Remote Bodily Injury Claims Specialist

Placements24; Queenstown; Remote; NZD 65,000 - 100,000; Full time

Job summary

Placements24 is seeking a dedicated Claims Handler for bodily injury claims in a fully remote role in New Zealand. You will own the end-to-end lifecycle of each claim, from notification to settlement, coordinating with claimants, medical professionals, and legal advisors to achieve fair, prompt resolutions.

The ideal candidate has at least 3 years of bodily injury claims experience, a solid grasp of medical terminology and rehabilitation, and strong communication and negotiation skills.

Qualifications

• Minimum of 3 years handling bodily injury insurance claims.
• Knowledge of medical terminology and rehabilitation processes.
• Understanding of personal injury legislation and case law.
• Excellent communication, empathy and negotiation skills.
• Proficiency with claims management software and MS Office.
• Ability to manage sensitive situations in a remote setting.
• Strong organizational skills with high-volume caseload handling.
• Industry qualifications are advantageous.

Responsibilities

• Receive, register, and acknowledge new bodily injury claims promptly and professionally.
• Conduct thorough investigations into the circumstances surrounding the injury.
• Assess liability and coverage in line with policy terms and conditions.
• Gather and review medical reports, police statements, and expert opinions.
• Communicate regularly with claimants, providing clear updates on progress.
• Liaise with medical providers, rehabilitation specialists, and legal advisors as needed.
• Negotiate fair settlements with claimants or representatives.
• Manage a caseload of claims efficiently and ensure timely resolutions.
• Identify potential subrogation opportunities and detect fraudulent claims.

Skills

Bodily injury claims

Medical terminology

Negotiation

Claims software

Communication

Organization

Education

Insurance qualifications

Tools

MS Office

Job description

Placements24 is seeking a dedicated Claims Handler for bodily injury claims in a fully remote role in New Zealand. You will own the end-to-end lifecycle of each claim, from notification to settlement, coordinating with claimants, medical professionals, and legal advisors to achieve fair, prompt resolutions.

The ideal candidate has at least 3 years of bodily injury claims experience, a solid grasp of medical terminology and rehabilitation, and strong communication and negotiation skills.