Insurance Claims Handler - Bodily Injury

Placements24; Queenstown; Remote; NZD 65,000 - 100,000; Full time

Job summary

Placements24 is seeking a dedicated Claims Handler for bodily injury claims in a fully remote role in New Zealand. You will own the end-to-end lifecycle of each claim, from notification to settlement, coordinating with claimants, medical professionals, and legal advisors to achieve fair, prompt resolutions.

The ideal candidate has at least 3 years of bodily injury claims experience, a solid grasp of medical terminology and rehabilitation, and strong communication and negotiation skills.

Qualifications

• Minimum of 3 years handling bodily injury insurance claims.
• Knowledge of medical terminology and rehabilitation processes.
• Understanding of personal injury legislation and case law.
• Excellent communication, empathy and negotiation skills.
• Proficiency with claims management software and MS Office.
• Ability to manage sensitive situations in a remote setting.
• Strong organizational skills with high-volume caseload handling.
• Industry qualifications are advantageous.

Responsibilities

• Receive, register, and acknowledge new bodily injury claims promptly and professionally.
• Conduct thorough investigations into the circumstances surrounding the injury.
• Assess liability and coverage in line with policy terms and conditions.
• Gather and review medical reports, police statements, and expert opinions.
• Communicate regularly with claimants, providing clear updates on progress.
• Liaise with medical providers, rehabilitation specialists, and legal advisors as needed.
• Negotiate fair settlements with claimants or representatives.
• Manage a caseload of claims efficiently and ensure timely resolutions.
• Identify potential subrogation opportunities and detect fraudulent claims.

Skills

Bodily injury claims

Medical terminology

Negotiation

Claims software

Communication

Organization

Education

Insurance qualifications

Tools

MS Office

Job description

About the Role

Our client, a respected name in the national insurance market, is actively seeking a dedicated and empathetic Claims Handler to manage bodily injury claims. This is a critical role requiring a sensitive and professional approach to supporting individuals who have experienced injuries. Operating in a fully remote setup, you will be responsible for the entire lifecycle of a claim, from initial notification through to settlement. You will liaise with claimants, medical professionals, legal representatives, and internal teams to ensure fair and efficient resolution. This position offers a rewarding opportunity to utilize your claims handling expertise in a supportive, remote-first environment, contributing significantly to the well-being of our clients during challenging times. We pride ourselves on our compassionate service delivery.

Key Responsibilities

• Receive, register, and acknowledge new bodily injury claims promptly and professionally.
• Conduct thorough investigations into the circumstances surrounding the injury.
• Assess liability and coverage in line with policy terms and conditions.
• Gather and review all relevant documentation, including medical reports, police statements, and expert opinions.
• Communicate regularly and empathetically with claimants, providing clear updates on claim progress.
• Liaise with medical providers, rehabilitation specialists, and legal advisors as necessary.
• Negotiate fair settlements with claimants or their representatives.
• Manage a caseload of claims efficiently, ensuring timely progression and resolution.
• Identify potential subrogation opportunities and fraudulent claims for further review.

Requirements

• A minimum of 3 years of experience specifically handling bodily injury insurance claims.
• In-depth understanding of medical terminology, injury assessment, and rehabilitation processes.
• Strong knowledge of relevant legislation and case law pertaining to personal injury claims.
• Excellent communication, empathy, and negotiation skills.
• Proficiency in claims management software and Microsoft Office applications.
• Ability to manage sensitive situations with tact and professionalism.
• Strong organizational skills and the ability to manage a high volume of claims in a remote setting.
• Problem-solving abilities and sound judgment in claim assessment.
• Relevant insurance qualifications are advantageous.

Benefits

This fully remote role comes with a competitive salary and a comprehensive benefits package designed to support your well-being. You will enjoy the flexibility of working from home, with the necessary resources provided to ensure productivity and comfort. Our client offers ongoing professional development opportunities to enhance your skills in claims handling and specializes in personal injury. Career progression pathways are available within the claims department and across the broader insurance organization. Join a team committed to providing excellent service and support to clients navigating difficult circumstances. We believe in fostering a supportive and inclusive remote work culture.