Relationship Manager

Habit Health; Wellington; On-site; NZD 90,000 - 130,000; Full time

Job summary

Pacific Health Group in Wellington is seeking an experienced Relationship Manager to strengthen and expand private sector partnerships across New Zealand. You will work with operational and clinical teams to enhance service delivery, drive client engagement, and support sustainable growth.

This high-visibility role blends strategic account management with business development and customer success, requiring a commercially minded, people-focused professional who can balance advocacy with outcomes

Qualifications

• Proven experience in account management, relationship management, or business development.
• Strong track record of retaining and growing customer portfolios.
• Experience managing enterprise or multi-site client relationships.
• Excellent communication and stakeholder engagement skills.
• Strong organisational skills with disciplined CRM management.
• Confident across multiple technology platforms and business systems.
• Ability to balance customer advocacy with commercial outcomes.
• Healthcare, rehabilitation, occupational health, or wellbeing sector experience is advantageous but not required.

Responsibilities

• Build and maintain strong, long-term relationships with enterprise and national clients.
• Identify opportunities to grow existing accounts and increase service utilisation.
• Deliver onboarding experiences for new clients.
• Understand client objectives and provide tailored workplace health solutions.
• Lead regular business reviews and present insights and recommendations.
• Maintain accurate CRM records, pipeline visibility, and account plans.
• Partner with internal teams to ensure seamless service delivery.
• Represent Pacific Health Group professionally across meetings, events, and stakeholder engagements.
• Identify and pursue new business opportunities across New Zealand.

Skills

Account management

Relationship management

Business development

Communication

CRM management

Stakeholder engagement

Commercial acumen

Healthcare domain knowledge

Job description

Introduction: Pacific Health Group is a leading provider of rehabilitation, healthcare, and workplace wellbeing services across Aotearoa. Through our family of brands, we partner with businesses, insurers, government agencies, and communities to deliver innovative health solutions that help people recover, thrive, and perform at their best.

We're looking for an experienced Relationship Manager to join our Wellington team and play a key role in strengthening and expanding our private client partnerships across New Zealand.

About The Role

As our Relationship Manager, you'll be responsible for building and growing relationships with a diverse portfolio of private sector clients. Working closely with operational and clinical teams, you'll identify opportunities to enhance service delivery, increase client engagement, and support sustainable business growth.

This is a highly visible role that blends strategic account management, business development, and customer success. You'll become a trusted advisor to clients while helping organisations improve health, wellbeing, and workplace outcomes for their people.

Key Responsibilities

• Build and maintain strong, long-term relationships with enterprise and national clients
• Identify opportunities to grow existing accounts and increase service utilisation
• Deliver exceptional onboarding experiences for new clients
• Understand client business objectives and provide tailored workplace health solutions
• Lead regular business reviews and present meaningful insights and recommendations
• Maintain accurate CRM records, pipeline visibility, and account plans
• Partner with internal teams to ensure seamless service delivery
• Represent Pacific Health Group professionally across meetings, events, and stakeholder engagements
• Identify and pursue new business opportunities across New Zealand

About You

We're looking for someone who is commercially minded, people-focused, and passionate about creating lasting business partnerships. You'll bring:

• Proven experience in account management, relationship management, or business development
• A strong track record of retaining and growing customer portfolios
• Experience managing enterprise or multi-site client relationships
• Excellent communication and stakeholder engagement skills
• Strong organisational skills with disciplined CRM management practices
• Confidence working across multiple technology platforms and business systems
• The ability to balance customer advocacy with commercial outcomes
• Experience within healthcare, rehabilitation, occupational health, insurance, or wellbeing services would be advantageous, but is not essential.

Why Join Pacific Health Group?

At Pacific Health Group, people are at the centre of everything we do. We invest in our team and provide opportunities to develop, grow, and make a meaningful impact. What's in it for you?

• Wellington-based role with national reach and impact
• Ongoing professional development and career growth opportunities
• Volunteer leave to support causes that matter to you
• Wellbeing initiatives including annual flu vaccinations and EAP support
• Corporate discounts across a wide range of products and services
• A supportive, collaborative, and values-led culture
• Regular team events, recognition programmes, and workplace celebrations

Ready to Make an Impact?

If you're a relationship-focused professional who enjoys growing partnerships, identifying opportunities, and helping organisations achieve better health outcomes, we'd love to hear from you.