Regulatory Services Administrator

Thames-Coromandel District Council; New Zealand; On-site; NZD 52,000 - 74,000; Full time

Benefits offered by this job

Flexible working arrangements

Sick leave from commencement

No traffic jams

Job summary

Thames-Coromandel District Council in Thames is seeking a proactive Regulatory and Planning Clerk to join our fast-paced team. You will support both customers and technical colleagues, maintaining records, processing documents, and addressing inquiries to ensure high-quality outcomes for our community.

The ideal candidate will be detail-oriented, collaborative, and comfortable learning new systems while applying clear processes.

Qualifications

• Experience handling customer inquiries and providing accurate information.
• Ability to learn new processes and systems with attention to detail.

Responsibilities

• Support customers and technical teams to deliver high-quality outcomes for the community.
• Maintain administrative records, process documentation, and respond to enquiries.
• Develop understanding of relevant legislation and processes to assist enquiries effectively.
• Communicate clearly and provide solutions with a customer-focused approach.

Skills

Customer service

Attention to detail

Communication

Team collaboration

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Full time, Permanent

21h ago , from Thames-Coromandel District Council

We have an opportunity based in our Thames office to join our successful, fast-paced and high-energy Regulatory and Planning Group.

In this role, you’ll support both customers and technical teams to help deliver high-quality outcomes for our community.

You’ll play a key role in supporting the Group by maintaining administrative records, processing documentation, and responding to customer enquiries, some of which may be complex. You’ll also develop an understanding of relevant legislation and processes to help provide accurate information and assist with enquiries effectively.

The ideal candidate is someone who takes pride in the impact they have on their team, enjoys working within clear processes, is confident learning new systems and software, and has a keen eye for detail. You will thrive by using your initiative, collaborating with colleagues, and consistently going the extra mile for both customers and the wider team.

To be successful in this role, you will:

• Be highly organised, approachable, and bring a positive attitude to your work
• Demonstrate enthusiasm for learning, development, and continuous improvement
• Have exceptional attention to detail and a high standard of accuracy
• Possess excellent communication and customer service skills, with a calm, solutions-focused approach to challenges

We want you to enjoy what you do and feel supported in achieving your best. To help make this role as rewarding and stress-free as possible,

• we offer flexible working arrangements, sick leave from commencement, and theadded bonusof no traffic jams

Applications close Sunday 27 September 2026 at 9.00pm