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Cobb & Co Taupo is looking for a hospitality professional to take orders and ensure high-quality service. You will report to the Shift Manager and Restaurant Manager and handle runners, billing, and guest queries in a busy dining environment.
The role requires at least 1 year of hospitality experience, barista skills, and familiarity with POS systems. A team-focused, flexible performer is preferred, with 30 guaranteed hours per week.
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Cobb & Co Taupo, established in 1973, is looking for a hospitality professional to take orders/requests from customers and ensure that a high and correct standard of service is delivered. The role reports to the Shift Manager and Restaurant Manager and is responsible for the Runners.
Customer Service : Ensure guests receive prompt, friendly, and efficient table service while maintaining clear knowledge of the Cobb & Co. menu offerings .
Billing & Cashiering : Ensure customer bills are processed accurately and settled in full .
Complaint Handling : Resolve guest queries and complaints within personal authority before escalating to the Shift Manager .
Restaurant Operations : Maintain high standards of hygiene and cleanliness for equipment, crockery, cutlery, dining areas, bar, and amenities .
Compliance & Safety : Follow health, safety, and hygiene regulations (including Health and Safety at Work Act 2015 standards) and report hazards or incidents promptly via Jolt .
Team Participation : Attend service meetings, complete ongoing training, and maintain flexibility to work late-night or extra shifts as required by management .
Excellent communication and customer service skills .
S trong team player with a positive, friendly attitude .
Highly organised and able to work competently under pressure in a busy environment .
30 guaranteed hours per week.