Part-Time Reception Team Lead — Patient Care & Ops

Howick House Medical Ltd; Howick; On-site; NZD 30,000 - 47,000; Part time

Job summary

Howick House Medical Ltd in Auckland's Howick area seeks an experienced Reception Team Lead to manage front-desk operations part-time. You will coach the reception team, balance workloads, and ensure accurate patient records while delivering a warm, efficient patient experience.

Reporting to the Practice Manager, you will oversee enrolments, billing processes, and contribute to continuous improvement initiatives to uphold our high standard of care.

Qualifications

• 3+ years' experience in a medical reception role within general practice or healthcare.
• Experience using Medtech Evolution.
• Proven experience leading, mentoring or coordinating a team.
• Strong attention to detail and accuracy.
• Confidence managing competing priorities in a busy environment.

Responsibilities

• Leading, coaching and supporting the reception team day-to-day
• Managing reception workflows, team rosters and workload priorities
• Being the first point of contact for escalated patient enquiries and problem-solving
• Supporting patient enrolments, transfers and the accuracy of patient records
• Overseeing reception billing, banking and administrative processes
• Working alongside the Practice Manager to improve processes and implement new initiatives
• Supporting quality improvement programmes and practice accreditation activities
• Ensuring a professional, caring and efficient experience for every patient

Skills

Team leadership

Customer service

Communication

Problem solving

Tools

Medtech Evolution

Job description

Howick House Medical Ltd in Auckland's Howick area seeks an experienced Reception Team Lead to manage front-desk operations part-time. You will coach the reception team, balance workloads, and ensure accurate patient records while delivering a warm, efficient patient experience.

Reporting to the Practice Manager, you will oversee enrolments, billing processes, and contribute to continuous improvement initiatives to uphold our high standard of care.