Receptionist | Lumino Frankton Dental | Full Time

1300SMILES Ltd; Otago; On-site; NZD 48,000 - 62,000; Full time

Job summary

Lumino Frankton is seeking a friendly, customer-focused Receptionist to join our team in the Queenstown region. You will be the first point of contact, creating a positive and professional experience from the moment patients arrive.

This role suits someone who enjoys building relationships, thrives in a busy environment, and takes pride in outstanding service. Join New Zealand's largest dental network and support a welcoming practice where your contributions are valued and where ongoing training

Qualifications

• Previous reception, administration, or customer service experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confidence using computer systems and Microsoft Office applications.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Professional, positive, and team-oriented attitude.
• Genuine passion for delivering exceptional customer service.

Responsibilities

• Welcome patients and manage check-in procedures in a friendly and professional manner.
• Schedule and confirm appointments while maintaining an organised diary.
• Answer phone calls and respond to patient enquiries promptly and efficiently.
• Process payments and assist with account and billing enquiries.
• Maintain accurate patient records with a high level of attention to detail.
• Support the day-to-day administration of the practice.
• Work closely with clinicians and the wider team to ensure a smooth patient experience.
• Handle patient enquiries with empathy and professionalism.

Skills

Reception experience

Customer service

Communication

Organisational skills

Multitasking

Team attitude

Professionalism

Tools

MS Office

Job description

Located in the stunning Queenstown region, Lumino Frankton is a modern, patient-focused practice dedicated to providing exceptional dental care in a warm and welcoming environment. Our team takes pride in delivering outstanding patient experiences while fostering a positive and supportive workplace culture.

As part of Lumino The Dentists, New Zealand's largest dental network, you'll enjoy the backing of a trusted organisation while working alongside a friendly local team committed to making a difference in the lives of our patients.

Job Description

We are looking for an enthusiastic and customer-focused Receptionist to join our team at Lumino Frankton.

As the first point of contact for our patients, you'll play a key role in creating a positive and professional experience from the moment they walk through our doors. This role is ideal for someone who enjoys building relationships, thrives in a busy environment, and takes pride in delivering outstanding customer service.

In this role, you will:

• Welcome patients and manage check-in procedures in a friendly and professional manner
• Schedule and confirm appointments while maintaining an organised diary
• Answer phone calls and respond to patient enquiries promptly and efficiently
• Process payments and assist with account and billing enquiries
• Maintain accurate patient records with a high level of attention to detail
• Support the day-to‑day administration of the practice
• Work closely with clinicians and the wider team to ensure a smooth patient experience
• Handle patient enquiries with empathy and professionalism

Qualifications

To be successful in this role, you will have:

• Previous reception, administration, or customer service experience
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Confidence using computer systems and Microsoft Office applications
• The ability to multitask and prioritise effectively in a fast-paced environment
• A professional, positive, and team-oriented attitude
• A genuine passion for delivering exceptional customer service

Previous experience in a dental or healthcare environment is advantageous but not essential, as full training will be provided.

Additional Information

At Lumino, we believe our people are our greatest asset. When you join our team, you'll enjoy:

• Working for New Zealand's largest dental support organisation
• A supportive and friendly team culture
• Ongoing training and development opportunities
• Employee discounts on a range of dental services
• Working in the beautiful Queenstown region with access to an incredible lifestyle
• A welcoming practice environment where your contributions are valued
• The opportunity to make a genuine difference in our patients' experience every day