Receptionist | Lumino Miramar| Full Time

1300SMILES Ltd; Wellington; Hybrid; NZD 48,000 - 56,000; Full time

Benefits offered by this job

Career progression

Long service recognition

Health insurance discounts

Retail discounts

Job summary

Lumino Miramar is seeking a dedicated Full-Time Receptionist to join a busy dental practice. You will be the friendly face patients see and the voice they hear on the phone, handling bookings, payments, and general admin with a patient-first approach.

Ideal candidates will bring experience in reception or healthcare, strong communication, and the ability to thrive in a fast-paced environment while supporting the team and ensuring a smooth patient experience.

Qualifications

• Experience in reception, administration, customer service, or healthcare.
• Excellent communication and interpersonal skills.
• Strong organisational skills with attention to detail.
• Comfort with computer systems and handling administrative tasks.
• Professional, caring, patient-focused approach.
• Ability to work efficiently in a fast-paced environment.
• Flexible and proactive attitude to support the team.
• Valid New Zealand work rights.
• Reliable commute to the practice.

Responsibilities

• Greet patients in person and over the phone in a warm, professional manner.
• Manage appointment bookings and confirmations.
• Respond to patient emails and enquiries.
• Process payments and daily banking.
• Maintain accurate patient records and filing systems.
• Provide general administrative support to the practice team.
• Support the team in delivering a positive patient experience.

Skills

Customer service

Communication

Organisational skills

IT literacy

Patient-focused care

Fast-paced work

Team support

NZ work rights

Job description

Company Description

At Lumino The Dentists, we are made up of talented professionals delivering exceptional patient care across New Zealand. With 119 practices nationwide, we are committed to providing the highest standard of dental care while ensuring our clinicians and support teams feel supported, valued, and empowered.

Lumino Miramar is a busy, community-focused practice with a friendly, close-knit team who take pride in creating a welcoming and professional environment for both patients and staff.

We are currently seeking a Full-Time Receptionist to join our team. This is a fantastic opportunity to become part of a supportive, high-performing practice where collaboration, learning, and patient-first care are valued every day.

Job Description

As one of our Receptionists, you will be the friendly face our patients see when they walk through the door and the welcoming voice they hear on the phone. This is a fast-paced role where no two days are the same, so we are looking for someone who thrives in a busy environment and enjoys delivering exceptional customer service.

Responsibilities

• Greeting patients in person and over the phone in a warm and professional manner
• Managing appointment bookings and confirmations
• Responding to patient emails and enquiries
• Processing payments and daily banking
• Maintaining accurate patient records and filing systems
• Providing general administrative support to the practice team
• Supporting the team in delivering a positive patient experience

Hours

• Monday: 7:45am - 5:00pm
• Tuesday: 7:45am - 5:15pm
• Wednesday: 9:00am - 5:15pm
• Thursday: 7:45am - 5:00pm
• Friday: 7:45am - 4:00pm

Qualifications

We're looking for someone who is positive, reliable, and passionate about delivering outstanding customer service.

To be successful in this role, you'll bring:

• Previous reception, administration, customer service, or healthcare experience
• Excellent communication and interpersonal skills
• Strong organisational skills with great attention to detail
• Confidence using computer systems and managing administrative tasks
• A professional, caring, and patient-focused approach
• The ability to work efficiently in a fast-paced environment
• A flexible and proactive attitude with a willingness to support the wider team
• Valid New Zealand work rights
• The ability to commute reliably to the practice, ideally living locally or within a reasonable commuting distance

Previous experience in the dental or healthcare industry is highly regarded but not essential, as full training can be provided for the right candidate.

Additional Information

• A large company that offers internal mobility and career progression opportunities
• Long service recognition and benefits
• Discounted Southern Cross health insurance
• Discounts at a range of retailers through Boost Benefits
• Access to ongoing training and development opportunities

The Location

Lumino Miramar is conveniently located in Miramar Plaza, surrounded by excellent cafés, eateries, and local amenities, making it a great place to work and be part of the local community.

If you're looking for a rewarding role in a friendly and supportive dental practice, we'd love to hear from you.