Receptionist | Lumino Wanaka | Full Time

1300SMILES Ltd; Wānaka; On-site; NZD 42,000 - 52,000; Full time

Job summary

Lumino Wanaka is seeking a friendly Receptionist to be the welcoming face and voice of the practice in Wanaka. You will support daily clinic operations and ensure a superb patient experience at every touchpoint.

The role combines front-of-house hospitality with essential administrative duties, requiring strong organisation, calm multitasking, and a genuine care for people in a busy dental setting.

Qualifications

• Previous receptionist experience is essential.
• Healthcare, medical, or dental reception experience is highly advantageous.
• Excellent organisation and communication skills are required.
• Professional, proactive and reliable approach to work.

Responsibilities

• Welcoming patients and visitors with a friendly, professional approach.
• Managing appointment bookings, confirmations, and recalls.
• Responding to phone and email enquiries.
• Processing payments and assisting with invoicing and banking duties.
• Maintaining accurate patient records and practice documentation.
• Supporting ACC, insurance, and other patient-related administration.
• Liaising with the clinical team to ensure seamless patient care.
• Handling general reception and administrative tasks as required.

Skills

Customer service

Organisation

Teamwork

Communication

Multitasking

Computer literacy

Scheduling software

Tools

Appointment scheduling software

Job description

Looking for a receptionist role where you'll feel genuinely valued, supported, and part of a team that makes a positive impact every day? Join Lumino Wanaka, a thriving practice in one of New Zealand's most stunning locations.

At Lumino, we're proud to be New Zealand's largest dental network, with119 practices nationwide. Our purpose is simple: delivering exceptional patient care while creating great experiences for both our patients and our people.

Located in the heart of Wanaka, our practice is known for its warm, welcoming environment and commitment to outstanding service. As part of our close-knit team, you'll enjoy the benefits of a supportive local culture while being backed by a well-established organisation that invests in your development and wellbeing.

Why You'll Love Working with Us

• Meaningful work – Play an important role in creating a positive experience for our patients from the moment they walk through the door.
• Supportive team culture – Join a collaborative team that values respect, kindness, and teamwork.
• Professional development – Access ongoing learning opportunities and support to grow your skills and career.
• Established organisation – Enjoy the stability and resources of New Zealand's leading dental provider.
• Beautiful Wanaka location – Work in a vibrant community surrounded by incredible scenery and lifestyle opportunities.

Job Description

As our Receptionist, you'll be the friendly face and welcoming voice of the practice. You'll help ensure every patient enjoys an exceptional experience while supporting the smooth day-to-day operation of the clinic.

This is a varied role that combines front-of-house customer service with administrative support, requiring excellent organisation, attention to detail, and a genuine passion for helping people.

Key Responsibilities

• Welcoming patients and visitors with a friendly, professional approach
• Managing appointment bookings, confirmations, and recalls
• Responding to phone and email enquiries
• Processing payments and assisting with invoicing and banking duties
• Maintaining accurate patient records and practice documentation
• Supporting ACC, insurance, and other patient-related administration
• Working closely with the clinical team to ensure seamless patient care
• Assisting with general reception and administrative tasks as required

Working Hours

• Monday to Thursday: 8:15am - 5:15pm
• Friday: 8:15am - 4:15pm

Qualifications

To be successful in this role, you'll bring outstanding customer service skills, excellent organisation, and a positive, team-focused attitude.

Ideally, You Will Have:

• Previous receptionist experience (essential)
• Healthcare, medical, or dental reception experience (highly advantageous)
• Strong administrative and organisational skills
• Excellent communication and interpersonal abilities
• Confidence using computer systems and appointment scheduling software
• A professional, proactive, and reliable approach to work
• The ability to multitask and remain calm in a busy environment
• A genuine passion for providing exceptional customer service

Additional Information

Additional Requirements

• Must have valid New Zealand working rights
• Must currently reside in New Zealand and live locally or within an easy commuting distance of Wanaka

If you're looking for a rewarding role with a supportive team, opportunities to grow, and the chance to make a real difference in your local community, we'd love to hear from you.