Queenstown Dental Receptionist - Patient Experience

1300SMILES Ltd; Otago; On-site; NZD 48,000 - 62,000; Full time

Job summary

Lumino Frankton is seeking a friendly, customer-focused Receptionist to join our team in the Queenstown region. You will be the first point of contact, creating a positive and professional experience from the moment patients arrive.

This role suits someone who enjoys building relationships, thrives in a busy environment, and takes pride in outstanding service. Join New Zealand's largest dental network and support a welcoming practice where your contributions are valued and where ongoing training

Qualifications

• Previous reception, administration, or customer service experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confidence using computer systems and Microsoft Office applications.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Professional, positive, and team-oriented attitude.
• Genuine passion for delivering exceptional customer service.

Responsibilities

• Welcome patients and manage check-in procedures in a friendly and professional manner.
• Schedule and confirm appointments while maintaining an organised diary.
• Answer phone calls and respond to patient enquiries promptly and efficiently.
• Process payments and assist with account and billing enquiries.
• Maintain accurate patient records with a high level of attention to detail.
• Support the day-to-day administration of the practice.
• Work closely with clinicians and the wider team to ensure a smooth patient experience.
• Handle patient enquiries with empathy and professionalism.

Skills

Reception experience

Customer service

Communication

Organisational skills

Multitasking

Team attitude

Professionalism

Tools

MS Office

Job description

Lumino Frankton is seeking a friendly, customer-focused Receptionist to join our team in the Queenstown region. You will be the first point of contact, creating a positive and professional experience from the moment patients arrive.

This role suits someone who enjoys building relationships, thrives in a busy environment, and takes pride in outstanding service. Join New Zealand's largest dental network and support a welcoming practice where your contributions are valued and where ongoing training