Receptionist - Entry Level

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

Aotearoa New Zealand Association of Social Workers in Auckland seeks a friendly receptionist/administrator to handle phones, greet clients, and keep the reception area welcoming.

You will manage meeting bookings, send reminders, prepare documents, and assist with staff social events. No previous experience required beyond customer service; confident communication and organisational skills preferred.

Qualifications

• Experience in reception or administration is ideal but not mandatory.
• Confident and friendly phone manner with good interpersonal skills.
• Ability to make clients feel welcomed and valued.

Responsibilities

• Answer phones and reception duties as needed.
• Greet clients and help them complete forms.
• Make the reception a positive experience for visitors.
• Book meetings and send reminders.
• Prepare documents and parcels for mail/courier.
• Phone prospective clients and assist with enquiries.
• Service the coffee machine regularly.
• Load or empty the dishwasher as required.
• Manage the reception area and scheduling.
• Assist with organising staff social events.

Skills

Phone handling

Client greeting

Organisation

Customer service

Job description

We are a successful accounting firm with a pulse and a sense of humour. Our reception desk has a relatively low volume of phone calls and in-person visitors to deal with so the focus is on dealing with these to a high standard and managing the reception experience for our clients.

In between calls and greetings, you will have a bunch of general administration tasks to fill in the time as well as assisting with organising social events for the staff on a regular basis.

Job tasks and responsibilities

Training will be providing but tasks may include:

• Answer phones and other reception work when required
• Greet clients and ensure they complete the necessary forms
• Make the reception a positive experience for anyone passing through
• Book clients in for meetings and communicate reminders for these
• Prepare documents and parcels for mail/courier
• Phone clients who have expressed interest in our firm
• Service the automated coffee machine on a regular schedule
• Load/empty the dishwasher regularly
• Manage the reception area
• Help to organise regular social events for staff

Skills and experience

Ideally someone with at least 1 years experience in a reception or administration role or where good customer service was required (e.g. retail) but we would consider those with little or no experience if they have the confidence when talking over the phone, organisational skills and excellent phone manner.

It is critical that the person we hire is very confident/friendly/bubbly/genuine on the phone and in person and understands how to make a client feel welcome.

Also our staff regularly walk through reception and we find a good receptionist is one who can use those brief encounters to make the staff smile.