Receptionist Administrator - Paediatrics

South Island - Otago; Dunedin; On-site; NZD 68,000 - 72,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Dunedin seeks a Reception Administrator to keep the outpatient service running smoothly by staffing the reception and providing flexible admin support. You will greet visitors, answer inquiries by phone and email, process patient arrivals in the queue system, assist with self-check-in kiosks, and maintain accurate referrals.

Work closely with clinical teams to improve patient flow and ensure privacy and high standards of administration in a supportive,

Qualifications

• Previous customer service or reception experience.
• Good knowledge of office systems and processes.
• Strong written and verbal communication.
• Proficient computer skills including Word, Excel and Outlook.
• Typing speed above 65 words per minute.
• Attention to detail and accuracy.
• Respect for privacy of personal information.

Responsibilities

• Greet visitors at the clinic reception and guide them appropriately.
• Handle enquiries via phone, email and messages within timeframes.
• Process patient arrivals in the queue management system.
• Assist patients with self-check-in kiosks and related tech.
• Load referrals and descriptions in the patient administration system.
• Maintain up-to-date scanning and filing.
• Perform other administrative tasks as needed.

Skills

Customer service

Reception experience

Office systems

Computer skills - Word, Excel, Outlook

Typing speed 65+ wpm

Attention to detail

Privacy awareness

Tools

Microsoft Word

Excel

Outlook

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

South Island - Otago – Dunedin, South Island

• Salary between $67,943 - $72,495 per annum pro rata

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Reception Administrator will help keep the Dunedin Hospital outpatient service running smoothly by staffing Outpatients reception desk and providing flexible administration support to adjacent clinics.

Tasks include but are not limited to:

• Greeting arriving visitors to the clinic areas and ensuring they understand where they need to go
• Enquiries via phone (including message banks), email and digital task lists are monitored, answered, forwarded and/or acted upon within expected timeframes.
• Process patient arrivals promptly in the patient queue management system, prior to consultation.
• Support patients to use self-check-in kiosks and associated technologies if needed
• Load accurate referral details and descriptions in the patient administration system
• Ensuring all scanning and filing is up to date
• Other administrative tasks.

You’ll work closely with other administrators and clinical teams to facilitate efficient patient flow through effective communication, coordination and administrative support to outpatient clinical teams.

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

Our ideal candidate will:

• Previous customer service or reception experience
• Knowledge of office systems
• Be a strong written and verbal communicator
• Have excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook
• Be a touch typist with a typing speed above 65 words per minute
• Have a strong attention to detail
• Be respectful of the privacy of individuals when dealing with personal information

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.