Building Control Support Officer

Wellington City Council; Wellington; Hybrid; NZD 70,000 - 82,000; Full time

Benefits offered by this job

5 weeks annual leave

Flexible working options

Health and wellbeing support

Staff discounts

Learning and development programmes

Job summary

Wellington City Council is seeking a Building Control Support Officer to provide essential admin support across building consenting and compliance, collaborating with technical specialists, customers, builders and property owners to keep the process moving efficiently.

The role supports delivery of timely, accurate customer service and helps ensure inspections and documentation are managed smoothly in a fast-paced environment.

Qualifications

• Experience providing high-quality administration support in a busy customer-focused environment.
• Strong organisational skills with excellent attention to detail.
• The ability to manage competing priorities and meet deadlines.
• Confidence communicating with a wide range of customers and stakeholders.
• Strong written and verbal communication skills.
• Sound Microsoft Office skills and the ability to quickly learn new systems.
• Experience in local government, regulatory administration, building consenting, or compliance environments would be highly regarded.

Responsibilities

• Support the administration of building consent and code compliance processes.
• Review, collate, and manage building documentation and records.
• Coordinate customer communications, including requests for information and outstanding fees.
• Manage inspection bookings and support inspection scheduling.
• Monitor applications and administrative workflows to ensure timely processing.
• Respond to customer enquiries by phone and email.
• Work closely with consenting, compliance, and inspection teams to deliver high-quality service.
• Contribute to continuous improvement as we evolve the way we deliver our services.

Skills

Customer service

Organization

Communication

MS Office

Tools

Microsoft Office

Job description

Help keep Wellington building safely and smoothly.

At Wellington City Council, we're working together for Pōneke's future. Every day, our teams help shape a city that is safe, resilient, and thriving. We're looking for a customer-focused and organised Building Control Support Officer to join our Building Control Support team and play an important role in supporting Wellington's building and development activity.

This is an excellent opportunity for someone who enjoys administration, problem solving, customer service, and working in a fast-paced environment where no two days are the same.

Āu ake mahi | What you'll do

As a Building Control Support Officer, you'll provide essential administrative support across our building consenting and compliance functions. You'll work closely with technical specialists, customers, builders, architects, and property owners to help ensure applications, documentation, inspections, and regulatory processes move efficiently through the system.

You'll play a key role in supporting the delivery of Wellington's building control services, helping ensure customers receive timely, accurate, and professional support throughout the consenting and compliance process.

• Support the administration of building consent and code compliance processes.
• Review, collate, and manage building documentation and records.
• Coordinate customer communications, including requests for information and outstanding fees.
• Manage inspection bookings and support inspection scheduling.
• Monitor applications and administrative workflows to ensure timely processing.
• Respond to customer enquiries by phone and email.
• Work closely with consenting, compliance, and inspection teams to deliver high-quality service.
• Contribute to continuous improvement as we evolve the way we deliver our services.

Ngā tohu me ngā wheako | Qualifications and experience

You're a proactive and customer-focused administrator who enjoys working in a fast-paced environment and takes pride in delivering accurate, efficient, and high-quality support.

• Experience providing high-quality administration support in a busy customer-focused environment.
• Strong organisational skills with excellent attention to detail.
• The ability to manage competing priorities and meet deadlines.
• Confidence communicating with a wide range of customers and stakeholders.
• Strong written and verbal communication skills.
• Sound Microsoft Office skills and the ability to quickly learn new systems.
• Experience in local government, regulatory administration, building consenting, or compliance environments would be highly regarded.

We are looking to appoint between $69,558 and $81,832 per annum, for this role, depending on relevant skills and experience.

Nōu te rourou | What's in it for you

At Wellington City Council, you'll be part of an organisation that makes a genuine difference to the city and the people who call it home.

Working for the Council offers you a range of benefits including 5 weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities.

We want your application to enable you to portray the real you. Skills are gained across many areas of our life, not just formal employment. If you can demonstrate the skills listed in the advert through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We welcome applications from all people and like our workforce to reflect the diverse communities we serve.

Accessibility Support:

We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing: [e-mail]

Pre-employment Checks: All employees must undergo a Criminal Conviction Check, the results of which will be held on your employee file if employed.

Expertise: Administration and business support, Compliance, consents, regulation and licencing