Weekend Receptionist - Student Accommodation

University-of-Auckland; Auckland; On-site; NZD 57,000 - 67,000; Part time

Benefits offered by this job

Five weeks annual leave

Transport discount

KiwiSaver

Flexible working hours

Parental leave

Insurance discounts

On-site amenities

Job summary

The University of Auckland is seeking a Weekend Receptionist for Carlaw Park Student Village in Parnell. This part-time role (15 hours weekly) at the Auckland City Campus involves weekend reception, welcoming residents and visitors, and handling enquiries to support smooth operation of the residence.

You will work Saturdays and Sundays 8:30am to 4:30pm, with an emphasis on customer service, organisation and teamwork in a busy student community.

Qualifications

• Experience in busy environments delivering customer service.
• Strong written and verbal communication and organisation.
• Ability to manage multiple priorities with a friendly approach.

Responsibilities

• Act as first point of contact for residents and visitors on weekends.
• Handle reception enquiries, phone calls, emails and resident requests.
• Support accommodation administration, including mail and payments.
• Coordinate with contractors and service providers for operations.
• Assist Resident Manager with day-to-day property operations.

Skills

Administrative experience

Reception or customer service

Communication skills

Organisational skills

Microsoft Office

Tools

Microsoft Office

Job description

• Part-time
• Campus: Auckland City Campus
• Position Number: 55573829
• UoA Department Name: Accommodation Halls

Job Description

Are you interested in weekend work and enjoy being the friendly face of a busy and vibrant community?

We are seeking a Weekend Receptionist to join the team at Carlaw Park Student Village in Parnell. As part of the University's Accommodation team, you will play an important role in supporting one of New Zealand's largest student accommodation providers while helping create a positive experience for our residents and visitors.

Based at the reception desk, you will be the primary point of contact for students, families, contractors and visitors on weekends. This is a highly visible, customer-focused role where no two days are the same. You will provide a warm welcome, respond to enquiries, support operational activities and help ensure the smooth day-to-day running of the residence.

Home to almost 700 students, Carlaw Park Student Village is a diverse and active community. This role offers the opportunity to make a genuine difference to the student experience while developing your administration, customer service and problem-solving skills in a supportive environment.

Your responsibilities will include:

• Acting as the first point of contact for residents, visitors and stakeholders, delivering a professional and welcoming customer experience
• Managing reception enquiries, phone calls, emails and resident requests
• Supporting accommodation administration, including key management, mail handling and payment enquiries
• Coordinating with contractors, cleaners and service providers to support operational requirements
• Assisting the Resident Manager with day-to-day property operations and facilities-related activities
• Supporting maintenance reporting, facility inspections and ensuring high presentation standards across the residence

This is a part-time (15 hours per week), permanent position. The salary range for this role is $56,550 to $67,000 (pro rata), negotiable depending on skills and experience.

The usual hours of work are Saturday and Sunday, 8:30am to 4:30pm, inclusive of an unpaid lunch break.

A full description of your duties and the role are provided in the position description linked HERE .

You are an experienced administrator or receptionist who enjoys working with people and providing exceptional customer service. You are confident communicating with a diverse range of stakeholders and are comfortable balancing multiple priorities while maintaining a professional and friendly approach.

Weekend work fits in with your lifestyle, and you thrive in a busy environment where initiative, organisation and attention to detail are important. Whether you're supporting students, coordinating contractors or assisting with operational tasks, you bring a solutions-focused mindset and enjoy contributing to a positive team culture.

Most importantly, you are passionate about creating a welcoming and supportive environment where residents feel valued and supported throughout their accommodation experience.

E rapua ana mātou | We are seeking

• Proven administration, reception or customer service experience within a busy environment
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities
• Excellent written and verbal communication skills
• Strong interpersonal skills and a genuine commitment to customer service
• Confidence using Microsoft Office applications and learning new systems
• A current First Aid Certificate would be advantageous, but is not essential

Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading university, guided by a commitment to excellence and service to our communities. With more than 6,000 academic and professional staff, we support a diverse community of over 47,000 students.

Guided by our values , we work collaboratively to advance knowledge, foster equity and inclusion, and contribute meaningfully to New Zealand’s social, cultural, and economic well-being.

We cultivate an environment that supports your growth and rewards excellence with a range of staff benefits , including:

• Competitive salary and five weeks of annual leave
• Discounted public Transport for permanent and long-term fixed term staff
• Superannuation/KiwiSaver, matching up to 6.75%
• Flexible working arrangements, including working from home and flexible hours
• Leading, and inclusive parental leave provisions
• Career development opportunities and a range of benefits, including discounted insurance, memberships, and on‑site amenities

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF+ , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz