Receptionist

Franklin Law; Pukekohe; On-site; NZD 42,000 - 52,000; Full time

Job summary

Franklin Law in Pukekohe, New Zealand, is seeking a proactive receptionist to join our friendly team. As the first point of contact for clients, you will help create a positive and professional experience when visitors walk through our doors or contact our firm.

In this busy, varied role, you will manage a multi-line phone system, greet clients, coordinate mail, order supplies and support our legal and support teams to keep the office running smoothly.

Qualifications

• Experience in a busy reception role is preferred.
• Excellent communication and customer service skills.
• Ability to juggle multiple tasks calmly under pressure.
• Strong organisational skills and attention to detail.
• Proactive attitude and willingness to support a busy team.

Responsibilities

• Welcoming clients with a warm, professional approach.
• Managing a busy multi-line telephone system and directing enquiries.
• Coordinating mail and courier deliveries.
• Banking and general administrative tasks.
• Ordering and maintaining stationery and supplies.
• Ensuring reception and meeting rooms are well presented.
• Booking meeting rooms and assisting with client appointments.
• Providing administrative support to legal and support teams.

Skills

Reception experience

Communication skills

Customer service

Multitasking

Organisational skills

Microsoft Office suite

Professional client-focused approach

Tools

CRM platforms

Practice management systems

Office databases

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Franklin Law has a team of legal experts able to provide clients with quality advice across a wide range of areas of law. We build relationships with our clients so that we can understand their needs, cut through the jargon and make law accessible to everyone. We are experts at what we do. Local like you.

We pride ourselves on providing a high level of professional services to a wide range of clients in an environment that is friendly, collegial and supportive. We encourage our staff to work in a way that allows them to achieve a healthy balance with their personal life, to be involved in the community, sport and social activities and to maintain contact with friends and family.

ABOUT THE ROLE

This is a busy and varied role that is central to the smooth running of our office. As the first point of contact for our clients, you will play an important role in creating a positive and professional experience for everyone who walks through our doors or contacts our firm.

You will enjoy working in a fast-paced environment where you will be responsible for:

• Welcoming clients and visitors with a warm, professional approach
• Managing a busy multi-line telephone system and directing enquiries efficiently
• Coordinating incoming and outgoing mail and courier deliveries
• Banking and other general administrative tasks
• Ordering and maintaining stationery, office and kitchen supplies
• Ensuring reception, meeting rooms and shared office areas are well presented at all times
• Booking meeting rooms and assisting with client appointments
• Providing administrative support to our legal and support teams as required
• Helping ensure the office operates smoothly each day

ABOUT YOU

We’re looking for someone who enjoys being busy, takes pride in their work and genuinely enjoys helping people. We want to know that you live in Pukekohe or the wider Franklin region, as we really value local knowledge and community connections.

We are more interested in your capability, attitude and willingness to learn rather than whether you have worked in a law firm before. Ideally, you will have:

• Proven experience in a busy reception role
• Excellent communication and customer service skills
• The ability to confidently juggle multiple tasks while remaining calm under pressure
• Strong organisational skills and attention to detail
• A positive, proactive attitude and willingness to help wherever needed
• Confidence using the Microsoft Office Suite, particularly Outlook, Word and Excel
• Experience using office systems, databases, CRM platforms or practice management systems
• A professional, empathetic and client-focused approach
• A positive attitude and willingness to support a busy team