Receptionist

Heritage Lifecare; New Plymouth; On-site; NZD 28,000 - 34,000; Part time

Benefits offered by this job

Professional development

Supportive environment

Opportunities for advancement

Job summary

Heritage Lifecare's Telford Lifecare in New Plymouth is seeking a Receptionist on a part-time basis to warmly welcome residents and visitors and handle phone queries. You will support administration and contribute to a caring, team‑oriented environment.

The AM shifts, a supportive workplace and commitment to Nga Paerewa standards are part of the role. This position fosters positive interactions with residents and whānau.

Qualifications

• Previous administration experience in a fast-paced and busy environment.
• Ability to build positive professional relationships with residents, staff, visitors, and external stakeholders.
• Excellent time management skills with the ability to problem-solve effectively.
• Experience with invoicing and on-charging processes, or the ability to learn desirable.
• Good verbal and written communication skills.

Responsibilities

• Answer phone queries, welcome visitors, and perform general administration.
• Provide a warm, supportive atmosphere to residents, visitors, and staff.
• Support a safe, caring environment and work as part of a team.
• Form lasting relationships with residents and whānau.
• Adapt to support wider team members and processes.

Skills

Administration

Relationship building

Time management

Invoicing

Communication

Teamwork

Computer literacy

Nga Paerewa standards

Job description

• Part Time
• Application Closes 18 Oct 2026
• Taranaki - New Plymouth
• Office and Administrative Support Worker

Join our team at Telford Lifecare to make a positive impact on the lives of our residents by providing exceptional care in a warm and caring environment.

Telford Lifecare is a 53-bed care home and hospital with a 16-unit village, located in the Taranaki city of New Plymouth. The region has stunning scenery, picturesque parks, coastal walkways, and the majestic Mount Taranaki – making it a popular place to work, live and raise a family. It’s an attractive lifestyle with beaches close by, few traffic woes, affordable housing, the beautiful Pukekura Park, and many great amenities -including cafes and schools. Why would you want to work anywhere else?

About Us

Heritage Lifecare is one of the leading and largest aged care providers in New Zealand, and the largest dementia provider. We are a fast growing, dynamic organisation with 42 care homes and 20 villages from Whangarei to Invercargill, with an abundance of opportunity. We pride ourselves on being a caring community and have a supporting and nurturing culture; we are whānau.

About Our Role

• Telford Lifecare, located in Taranaki city of New Plymouth
• Permanent Part-time (10 hours per week)
• AM shifts

We have a fantastic opportunity for a Receptionist with a passion for caring for others, to make a meaningful difference to the lives of our residents. You will have a positive compassionate attitude, the ability to make others smile, and be great at working with people. You will play a pivotal role in warmly welcoming and supportive atmosphere to visitors, residents, and staff. You will be answering phone queries, welcoming and supporting visitors, and completing general administration tasks.

As a Receptionist you will be answering phone queries, welcoming and supporting visitors, and completing general administration tasks. This is a truly rewarding opportunity that brings a difference into the lives of others. Work together in a team to provide a safe, caring and supportive environment for our residents. Form lasting relationships with residents and whanau-family. Adapt and support your wider team members to create a great team.

Your Skills And Experience

• Previous administration experience in a fast-paced and busy environment
• Ability to build positive professional relationships with residents, staff, visitors, and external stakeholders
• Excellent time management skills with the ability to problem-solve effectively
• Experience with invoicing and on-charging processes, or the ability to learn desirable
• Good verbal and written communication skills
• Ability to work as part of a team and independently
• High-level computer literacy with the ability to learn new systems and processes quickly
• Understanding of Nga Paerewa sectors standards and applying the Treaty of Waitangi standards in the workplace.

What’s In It For You

• Work for one of the most progressive aged care companies in New Zealand.
• Competitive pay scale based on skills & experience.
• Opportunities for professional development and advancement.
• Supportive and collaborative work environment.
• Make a meaningful difference in the lives of our residents.

Heritage Lifecare fosters an environment that celebrates diversity and inclusion. We uphold the principles of Te Tiriti o Waitangi.

Applicants must have the legal right to work in New Zealand. Therefore, we may be unable to support a visa application for this role.