Receptionist

Heritage Lifecare; New Plymouth; On-site; NZD 30,000 - 36,000; Part time

Job summary

Heritage Lifecare in New Plymouth is seeking a part-time Receptionist for Telford Lifecare to warmly welcome residents, visitors and staff, answer phone queries, and handle general administration tasks.

You will work AM shifts in a fast-paced, caring environment, building positive relationships with residents and whanau while supporting the wider team.

Qualifications

• Previous administration experience in a fast-paced and busy environment.
• Ability to build positive professional relationships with residents, staff, visitors, and external stakeholders.
• Excellent time management skills with the ability to problem-solve effectively.
• Experience with invoicing and on-charging processes, or the ability to learn desirable.
• Good verbal and written communication skills.
• Ability to work as part of a team and independently.
• High-level computer literacy with the ability to learn new systems and processes quickly.
• Understanding of Nga Paerewa sectors standards and applying the Treaty of Waitangi standards in the workplace.

Responsibilities

• Answer phone queries, welcome and support visitors, and complete general administration tasks.
• Create a warm, welcoming reception for residents, family, and staff.
• Work with the team to maintain a safe, caring, and efficient front desk environment.

Skills

Admin experience

Relationship skills

Time management

Invoicing

Communication

Teamwork

Computer literacy

Treaty standards

Tools

Invoicing software

Office software

Job description

Office and Administrative Support Worker

• Part Time
• Application Closes 18 Oct 2026
• Taranaki - New Plymouth

Join our team at Telford Lifecare to make a positive impact on the lives of our residents by providing exceptional care in a warm and caring environment.

Telford Lifecare is a 53-bed care home and hospital with a 16-unit village, located in the Taranaki city of New Plymouth. The region has stunning scenery, picturesque parks, coastal walkways, and the majestic Mount Taranaki – making it a popular place to work, live and raise a family. It’s an attractive lifestyle with beaches close by, few traffic woes, affordable housing, the beautiful Pukekura Park, and many great amenities -including cafes and schools. Why would you want to work anywhere else?

About Us

Heritage Lifecare is one of the leading and largest aged care providers in New Zealand, and the largest dementia provider. We are a fast growing, dynamic organisation with 42 care homes and 20 villages from Whangarei to Invercargill, with an abundance of opportunity. We pride ourselves on being a caring community and have a supporting and nurturing culture; we are whānau.

About Our Role

• Telford Lifecare, located in Taranaki city of New Plymouth
• Permanent Part-time (10 hours per week)
• AM shifts

We have a fantastic opportunity for a Receptionist with a passion for caring for others, to make a meaningful difference to the lives of our residents. You will have a positive compassionate attitude, the ability to make others smile, and be great at working with people. You will play a pivotal role in warmly welcoming and supportive atmosphere to visitors, residents, and staff. You will be answering phone queries, welcoming and supporting visitors, and completing general administration tasks.

As a Receptionist you will be answering phone queries, welcoming and supporting visitors, and completing general administration tasks. This is a truly rewarding opportunity that brings a difference into the lives of others. Work together in a team to provide a safe, caring and supportive environment for our residents. Form lasting relationships with residents and whanau-family. Adapt and support your wider team members to create a great team.

Your Skills And Experience

• Previous administration experience in a fast-paced and busy environment
• Ability to build positive professional relationships with residents, staff, visitors, and external stakeholders
• Excellent time management skills with the ability to problem-solve effectively
• Experience with invoicing and on-charging processes, or the ability to learn desirable
• Good verbal and written communication skills
• Ability to work as part of a team and independently
• High-level computer literacy with the ability to learn new systems and processes quickly
• Understanding of Nga Paerewa sectors standards and applying the Treaty of Waitangi standards in the workplace.

What’s In It For You

• Work for one of the most progressive aged care companies in New Zealand.
• Competitive pay scale based on skills & experience.
• Opportunities for professional development and advancement.
• Supportive and collaborative work environment.
• Make a meaningful difference in the lives of our residents.

Heritage Lifecare fosters an environment that celebrates diversity and inclusion. We uphold the principles of Te Tiriti o Waitangi.

Applicants must have the legal right to work in New Zealand. Therefore, we may be unable to support a visa application for this role.

Applications will be reviewed as they are received, and interviews may take place prior to the close date.