Radiology Scheduler & Front Desk Specialist

Bay Radiology; Bay of Plenty; Remote; NZD 52,000 - 65,000; Full time

Benefits offered by this job

Southern Cross Health Insurance

KiwiSaver

Employee Assistance Programme (EAP)

5 weeks annual leave

Domestic leave

Job summary

Bay Radiology is seeking a Radiology Scheduler/Receptionist to deliver outstanding patient experiences and essential admin support at our Bay of Plenty clinic. You will be the first contact for patients, referrers and visitors, ensuring a warm, professional welcome and accurate data entry.

This permanent full-time role (40 hours per week) involves answering phones promptly, scheduling appointments with the correct clinical staff for the appropriate time, managing referrals within contractual

Qualifications

• Excellent computing skills, including MS Office suite.
• Strong customer service skills and a professional presentation at all times.
• Ability to multitask efficiently with prioritisation and respect for patient privacy.
• Knowledge of medical/radiology terminology preferred but not essential.
• Awareness and appreciation of cultural issues and diverse groups.
• Initiative and problem-solving abilities.

Responsibilities

• Provide high standard of customer service to all clients, patients and referrers.
• Schedule patients at appropriate clinics with correct clinical staff for the correct length of time.
• Manage patient flow and keep patients informed for timely appointments.
• Enter information accurately to protect patient privacy in RIS.
• Answer reception phones promptly in a professional, friendly and helpful manner.

Skills

MS Office

Customer service

Multitasking

Teamwork

Privacy respect

Problem solving

RIS

Tools

RIS

Job description

Bay Radiology is seeking a Radiology Scheduler/Receptionist to deliver outstanding patient experiences and essential admin support at our Bay of Plenty clinic. You will be the first contact for patients, referrers and visitors, ensuring a warm, professional welcome and accurate data entry.

This permanent full-time role (40 hours per week) involves answering phones promptly, scheduling appointments with the correct clinical staff for the appropriate time, managing referrals within contractual