Radiology Scheduler/Receptionist

Bay Radiology; Bay of Plenty; Remote; NZD 52,000 - 65,000; Full time

Benefits offered by this job

Southern Cross Health Insurance

KiwiSaver

Employee Assistance Programme (EAP)

5 weeks annual leave

Domestic leave

Job summary

Bay Radiology is seeking a Radiology Scheduler/Receptionist to deliver outstanding patient experiences and essential admin support at our Bay of Plenty clinic. You will be the first contact for patients, referrers and visitors, ensuring a warm, professional welcome and accurate data entry.

This permanent full-time role (40 hours per week) involves answering phones promptly, scheduling appointments with the correct clinical staff for the appropriate time, managing referrals within contractual

Qualifications

• Excellent computing skills, including MS Office suite.
• Strong customer service skills and a professional presentation at all times.
• Ability to multitask efficiently with prioritisation and respect for patient privacy.
• Knowledge of medical/radiology terminology preferred but not essential.
• Awareness and appreciation of cultural issues and diverse groups.
• Initiative and problem-solving abilities.

Responsibilities

• Provide high standard of customer service to all clients, patients and referrers.
• Schedule patients at appropriate clinics with correct clinical staff for the correct length of time.
• Manage patient flow and keep patients informed for timely appointments.
• Enter information accurately to protect patient privacy in RIS.
• Answer reception phones promptly in a professional, friendly and helpful manner.

Skills

MS Office

Customer service

Multitasking

Teamwork

Privacy respect

Problem solving

RIS

Tools

RIS

Job description

Deliver outstanding patient experiences at Bay Radiology. Permanent full-time reception & scheduling role in a warm, supportive Bay of Plenty team

Bay of Plenty

• Permanent, full-time role at the heart of patient care in a values-driven team
• Be the first point of contact for patients - making a real difference
• Competitive salary + Southern Cross Health Insurance + KiwiSaver + EAP support

He whakamārama mō te tūranga mahi | About the role

We are seeking applications for a Radiology Scheduler/Receptionist at Bay Radiology. In this position, you will provide a high standard of customer service to all clients, patients and referrers, while delivering high-quality administrative support across a range of business areas.

This is a permanent, full-time role working 40 hours per week.

In this role, you will ensure all visitors to reception and phones are answered promptly in a professional, friendly and helpful manner. You will maintain patient privacy, ensure details are updated accurately in the RIS, and manage the patient flow efficiently - keeping patients informed and moving through their appointments in a timely manner. You will also take responsibility for scheduling patients at the appropriate clinic with the correct clinical staff for the correct length of time, ensuring urgent appointments are booked promptly, referrals are managed within contractual timeframes, and all information is entered accurately to protect patient privacy.

Ngā pūkenga e rapu nei mātou | About you

• Excellent computing skills, including MS Office suite, and strong attention to detail
• Strong customer service skills and a professional presentation at all times
• Ability to multitask efficiently and effectively with a focus on prioritisation of tasks, and an appreciation and respect for patient privacy
• Ability to work in a multidisciplinary team, with knowledge of medical/radiology terminology preferred but not essential.
• An awareness and appreciation of cultural issues and the needs of other ethnic groups
• Initiative and ability to problem solve

Ngā hua mōu | What's in it for you

The chance to enhance your career in an evolving work environment whilst making a difference to the health of everyday New Zealanders. This mahi makes a difference!

We offer a competitive salary and staff benefits package including:

• 5 weeks' annual leave and up to 5 days' domestic leave annually
• Southern Cross Wellbeing Two scheme, paid for by the employer
• Employee Assistance Programme (EAP) to support your overall wellbeing

Ko wai mātou | About us

Bay Radiology is part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology. Across RHCNZ, New Zealand's leading private radiology provider, we are dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands — Auckland Radiology, Bay Radiology and Pacific Radiology.

The Bay of Plenty offers a lifestyle that blends coastal charm with professional opportunity. Known for its golden beaches, warm climate, and laid-back vibe, the region is perfect for those who value work-life balance. Tauranga and Mt Maunganui provide thriving hubs for business, culture, and adventure — whether you're enjoying local cafés, exploring geothermal wonders, or hiking through native bush.

Our core values guide everything we do:

• Patients are our why— We are dedicated to improving health outcomes for our communities across Aotearoa/New Zealand. Our patients are at the heart of everything we do.
• Manaaki is at our core— We show care, empathy, support, and integrity in our interactions with each other, our patients, and referrers.
• Our team is our greatest strength— We work together and support each other. We collaborate nationally and regionally. And importantly, we have fun with our fabulous colleagues!
• Excellence is our ambition— We strive for the best possible outcomes, through quality, continuous improvement, and exceptional performance.