Quality Improvement Specialist

Open Country Dairy Ltd; Auckland; On-site; NZD 75,000 - 95,000; Full time

Job summary

Open Country Dairy Ltd. is seeking a Quality Improvement Specialist to join the Quality team in Auckland.

You will support quality improvement activities across sites and products, coordinating product release, complaint handling and data reporting. You will work with quality, operations, supply chain and laboratories to investigate issues, track improvements and drive robust quality outcomes across the business.

Qualifications

• Experience in quality assurance, food processing, dairy, technical administration or product release coordination.
• Strong administrative, reporting and data-management skills.
• The ability to work accurately with detailed technical information.
• Experience coordinating actions across multiple stakeholders.
• Clear written and verbal communication skills.
• A proactive approach to following up actions and meeting deadlines.

Responsibilities

• Coordinate customer complaint processes and maintain accurate records.
• Support investigations, root-cause analysis and corrective actions.
• Coordinate product release activities and maintain hold and release records.
• Track improvement actions arising from complaints, audits and non-conformances.
• Support shelf-life and other technical quality programmes.
• Prepare quality reports, dashboards and data summaries.
• Identify trends, recurring issues and follow-up actions.
• Liaise with quality, operations, supply chain, laboratories and other stakeholders.
• Provide administrative support for vendor approval and review activities where required.

Skills

Quality assurance

Data management

Cross-functional coordination

Administrative skills

Communication skills

Tools

Power BI

ERP systems

Job description

An opportunity has become available for a Quality Improvement Specialist to join Open Country’s Quality team.

Reporting to the Group Quality Manager, this role will support quality improvement activities across our sites and products, combining operational quality assurance, product release coordination, complaint support, reporting and improvement tracking.

This is a varied role for someone who enjoys working with data, following issues through to resolution and coordinating quality activities across multiple teams.

In this role, you will:

• Coordinate customer complaint processes and maintain accurate records
• Support investigations, root-cause analysis and corrective actions
• Coordinate product release activities and maintain hold and release records
• Track improvement actions arising from complaints, audits and non-conformances
• Support shelf-life and other technical quality programmes
• Prepare quality reports, dashboards and data summaries
• Identify trends, recurring issues and follow-up actions
• Liaise with quality, operations, supply chain, laboratories and other stakeholders
• Provide administrative support for vendor approval and review activities where required

About You

You will bring:

• Experience in quality assurance, food processing, dairy, technical administration or product release coordination
• Strong administrative, reporting and data-management skills
• The ability to work accurately with detailed technical information
• Experience coordinating actions across multiple stakeholders
• Clear written and verbal communication skills
• A proactive approach to following up actions and meeting deadlines

Experience with product release, customer complaints, laboratories, shelf-life programmes, Power BI, Smart Food Safe or ERP systems would be an advantage.

You will be organised, detail-focused and comfortable escalating issues when required. Most importantly, you will bring a practical approach and a genuine interest in improving quality outcomes across the business.