Quality Leader: Food Safety & Complaints Coordinator

Goodman Fielder; Auckland; On-site; NZD 70,000 - 95,000; Full time

Job summary

Goodman Fielder is seeking a Quality Coordinator to join our National Quality Team, supporting 10 manufacturing sites nationwide. You will lead quality across complaints and ensure compliance with head office standards and GSFI requirements.

The ideal candidate has a degree in Food Technology or Science, practical quality experience in FMCG, HACCP/TACCP/VACCP qualifications, and knowledge of GFSI standards (BRC and FSSC22000). Strong written communication is essential.

Qualifications

• Degree in Food Technology or Science with practical quality experience in FMCG.
• HACCP, TACCP/VACCP qualifications would be useful; auditing qualification desirable.
• Understanding of Food Safety & Quality principles and GFSI standards (BRC, FSSC22000).
• Extremely strong written communication ability for customer queries/enquiries.
• Familiarisation with AI tools would be beneficial, but not essential.

Responsibilities

• Review consumer complaints with Supply Chain, Operations, and Sales & Marketing; escalate trends.
• Undertake regular trend analysis on complaints and ensure action plans.
• Coordinate a business-wide Quality and Food Safety culture with site Quality Managers.
• Schedule PIF reviews and act as Trading Standards/Weight Management specialist.
• Complete internal audits, consumer questionnaires and portals; provide admin support to the National Quality team.

Skills

Quality management

FMCG experience

Written communication

AI awareness

Education

BSc in Food Technology/Science

Auditing qualification

Job description

Goodman Fielder is seeking a Quality Coordinator to join our National Quality Team, supporting 10 manufacturing sites nationwide. You will lead quality across complaints and ensure compliance with head office standards and GSFI requirements.

The ideal candidate has a degree in Food Technology or Science, practical quality experience in FMCG, HACCP/TACCP/VACCP qualifications, and knowledge of GFSI standards (BRC and FSSC22000). Strong written communication is essential.