Quality Coordinator

Goodman Fielder; Auckland; On-site; NZD 70,000 - 95,000; Full time

Job summary

Goodman Fielder is seeking a Quality Coordinator to join our National Quality Team, supporting 10 manufacturing sites nationwide. You will lead quality across complaints and ensure compliance with head office standards and GSFI requirements.

The ideal candidate has a degree in Food Technology or Science, practical quality experience in FMCG, HACCP/TACCP/VACCP qualifications, and knowledge of GFSI standards (BRC and FSSC22000). Strong written communication is essential.

Qualifications

• Degree in Food Technology or Science with practical quality experience in FMCG.
• HACCP, TACCP/VACCP qualifications would be useful; auditing qualification desirable.
• Understanding of Food Safety & Quality principles and GFSI standards (BRC, FSSC22000).
• Extremely strong written communication ability for customer queries/enquiries.
• Familiarisation with AI tools would be beneficial, but not essential.

Responsibilities

• Review consumer complaints with Supply Chain, Operations, and Sales & Marketing; escalate trends.
• Undertake regular trend analysis on complaints and ensure action plans.
• Coordinate a business-wide Quality and Food Safety culture with site Quality Managers.
• Schedule PIF reviews and act as Trading Standards/Weight Management specialist.
• Complete internal audits, consumer questionnaires and portals; provide admin support to the National Quality team.

Skills

Quality management

FMCG experience

Written communication

AI awareness

Education

BSc in Food Technology/Science

Auditing qualification

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are a leading global food company, and the custodian of a host of iconic Kiwi brands likeMeadow Fresh, Puhoi Valley, Molenberg, Natures FreshandFreya'sthat generations of New Zealanders have grown up with and put in their supermarket trolleys every week.

We might be biased but we believe our team here at Goodman Fielder is an amazing place to work, and a great team to be part of! We're driven by our values -We Grow Together, We Keep Things Simple, We Get Stuff Done

About the Role

We are looking for a Quality Coordinator to join our National Quality Team in support of our 10 manufacturing sites across the country. You will take responsibility for being the quality lead across complaints once investigated as well as compliance with the head office standards set by consumers and GSFI's.

Key Responsibilities

• Review consumer complaints alongside Supply Chain, Operations, and Sales & Marketing, quickly escalating trends and insights
• Undertake regular trend analysis on complaints and ensure action plans are in place
• Work with the Quality Manager of each site to coordinate a business wide Quality and Food Safety culture
• Schedule approved PIF reviews & act as the business's Trading Standards / Weight Management specialist
• Complete internal audits, consumer questionnaires and portals; as well as provide coordination and administration support to the wider National Quality team

About You

In order to make this role a success we are looking for an enthusiastic Quality professional that has some experience in the FMCG industry, but eager to build a career with a nation-wide food manufacturer and supplier.

Some of the skills and experience we're looking for include:

• A degree in Food Technology / Science partnered with practical Quality experience
• Food Safety and/or quality qualifications (HACCP, TACCP&VACCP) would be useful. Auditing qualification would be highly desirable
• Understanding of Food Safety & Quality principles; and an understanding of GFSI standards including BRC and FSSC22000
• Extremely strong written communication ability for answering customer queries/enquiries
• A familiarization with AI tools would be beneficial, but not essential

What we can offer

You will be joining a driven team of professionals who genuinely enjoy working together, resulting in a highly collaborative and flexible work environment. In return for your passion and success, we will reward you with a competitive remuneration package and help you to achieve personal and professional growth and development.

At Goodman Fielder, we aim to be a destination employer in the food industry where we don't just offer jobs - we offer long-term careers.