Quality Advisor

New Zealand Health Group; Auckland; Hybrid; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working arrangements

Discounted health insurance

Supportive and knowledgeable team

Online learning platform

Work with New Zealand’s largest health

Job summary

New Zealand Health Group in Auckland is seeking a dedicated Quality Advisor to support safety and care quality across our in-home and community-based services. The role involves leading investigations, advising operational teams on high‑risk incidents, and driving continuous improvement with a focus on data insights, policy development, and reporting.

You’ll collaborate with senior leaders, prepare regulatory responses, and contribute to service excellence across NZHG’s brands.

Qualifications

• Proven experience in quality, compliance, risk, or improvement.
• Exceptional writing ability and report drafting.
• Strong interpersonal and verbal communication skills.

Responsibilities

• Advise operational teams on managing high-risk incidents.
• Lead investigations into adverse events, including root cause analysis.
• Interpret trends, identify opportunities, and contribute to initiatives that raise service quality and safety.
• Drive quality improvement initiatives that enhance client outcomes.
• Collaborate with senior leaders on quality and risk strategies.
• Support audit and compliance activities and prepare regulatory responses.
• Share insights across subsidiaries to promote best practice.

Skills

Quality improvement

Risk management

Investigations

Data analysis

Job description

Are you a thoughtful communicator with a knack for solving problems and a passion for improving systems? Whether you’re seasoned in the Health and Disability sector or bring valuable experience from another field, we’re looking for someone who’s ready to grow, contribute, and help us raise the bar for safe, high-quality care.

This is your chance to be part of a team that’s driving meaningful change — with mentorship, career development, and a shared commitment to equity and excellence.

Who we are | Ko wai mātou

New Zealand Health Group (NZHG) is Aotearoa’s largest provider of in-home and community-based healthcare, supporting over 30,000 people nationwide.

Why us | He aha ai mātou?

Join us, as we are serious about our purpose of Pae Ora mō Tātau Katoa (Achieving Equitable Wellbeing for Everyone). We do this by delivering high-quality, accessible and culturally safe services across Aotearoa. Jump on board our waka as we journey towards Pae Ora.

• Hybrid working arrangements.
• Discounted health insurance.
• Supportive and knowledgeable team.
• Work with New Zealand’s largest healthcare providers.
• Online learning platform.

As a Quality Advisor, you’ll be instrumental in ensuring our services meet the highest standards of safety and care. You’ll work across our Healthcare New Zealand brands, supporting teams, leading investigations and driving continuous improvement.

Location:Auckland CBD.
Hours:Full-time, Monday–Friday, 8:30am – 5:30pm.

What you’ll do:

• Advise operational teams on managing high-risk incidents.
• Lead investigations into adverse events, including root cause analysis.
• Interpreting trends, identifying opportunities, and contributing to initiatives that elevate service delivery and safety across the organisation.
• Drive quality improvement initiatives that enhance client outcomes.
• Contribute to policy development and review.
• Collaborate with senior leaders on quality and risk strategies.
• Support audit and compliance activities.
• Prepare responses for regulatory bodies and funders.
• Share insights across subsidiaries to promote best practice.
• Stay up to date with legislation and sector standards.
• Proven experience in quality, compliance, risk, or improvement, paired with a willingness to grow in data analysis and reporting.
• Exceptional writing ability is essential as you’ll be crafting clear, thoughtful and impactful reports, investigations and communications that influence decision‑making and drive improvement. Your writing will need to translate complex information into accessible, actionable insights for a wide range of audiences.
• Sound judgement and a proactive mindset to navigate sensitive issues, make informed decisions and offer practical solutions across the organisation.
• Ability to thrive in a fast‑paced setting, managing shifting priorities and diverse workloads with confidence and composure.
• Strong interpersonal and verbal communication skills to engage with a wide range of stakeholders, including senior leaders and handle challenging conversations with professionalism and empathy.

We believe great skills and fresh perspectives come from everywhere - different industries, experiences, and backgrounds. If you’re a critical thinker who’s ready to learn and grow, we want to hear from you.

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.

Job level(s) 1 - 3 years of experience, 3 - 5 years of experience, 5 - 7 years of experience