Quality and Patient Experience Manager

Allevia Hospitals; Auckland; On-site; NZD 140,000 - 190,000; Full time

Benefits offered by this job

Five weeks’ annual leave

Private health insurance contribution

Free parking

EAP

Other employee benefits

Job summary

Allevia Hospitals is seeking a Quality and Patient Experience Manager to lead quality, safety, risk, and patient experience across our Auckland network. You will report to the Deputy Chief Medical Officer within the clinical governance framework, providing expert analysis and governance reporting.

You will drive regulatory compliance with Ngā Paerewa, HDSS, HDC Code of Rights, and privacy matters, while overseeing governance systems and complaints.

Qualifications

• A relevant tertiary qualification in health, healthcare administration, quality management, public health, or a related field.
• At least 5 years’ healthcare experience in quality, safety, risk, and/or patient experience, including 3 years in a leadership role.
• Experience leading organisation-wide improvement and change programmes.
• Experience developing patient engagement frameworks, policies, and cross-functional projects.
• Experience managing complaints, HDC responses, and privacy matters.
• Strong knowledge of health legislation, quality and compliance frameworks, risk management, Ngā Paerewa / HDSS, and HQSC frameworks.
• A clinical qualification and/or risk or governance qualification is desirable.
• Maturity, integrity, sound judgement, and a calm, measured approach, with the confidence to have difficult conversations and seek positive outcomes.

Responsibilities

• Lead quality, safety, risk, and patient experience across Allevia Hospitals.
• Provide expert advice, analysis, and reporting to governance committees and the Executive Leadership Team.
• Oversee regulatory and legislative compliance including Ngā Paerewa / HDSS, the HDC Code of Rights, Privacy Act 2020.
• Oversee quality and clinical governance systems, complaints, privacy matters, and HDC processes response.
• Serve as Allevia’s Privacy Officer.
• Manage a team of three; based at Allevia Hospital Epsom, with a Monday to Friday schedule.

Skills

Quality management

Regulatory compliance

Leadership

Risk management

Patient experience

Privacy matters

Governance

Change management

Education

Tertiary qualification in health/ related field

Clinical or governance qualification desirable

Job description

Allevia Hospitals – Auckland, North Island

The Quality and Patient Experience Manager leads quality, safety, risk, and patient experience across Allevia Hospitals, driving a culture of continuous improvement, innovation, and patient-centred care.

Reporting to the Deputy Chief Medical Officer and working within Allevia’s clinical governance framework, you will provide expert advice, analysis, and reporting to governance committees and the Executive Leadership Team.

You will lead regulatory and legislative compliance, including Ngā Paerewa / Health and Disability Services Standards, the HDC Code of Rights, Privacy Act 2020, and relevant health legislation. You will also oversee quality and clinical governance systems, complaints, privacy matters, and the organisation’s response to HDC processes. Additionally you will serve as Allevia’s Privacy Officer.

This is a full-time, permanent position, based at Allevia Hospital Epsom, managing a team of three, working Monday to Friday, with a start date of mid-January 2027.

• A relevant tertiary qualification in health, healthcare administration, quality management, public health, or a related field.
• At least 5 years’ healthcare experience in quality, safety, risk, and/or patient experience, including 3 years in a leadership role.
• Experience leading organisation-wide improvement and change programmes.
• Experience developing patient engagement frameworks, policies, and cross-functional projects.
• Experience managing complaints, HDC responses, and privacy matters.
• Strong knowledge of health legislation, quality and compliance frameworks, risk management, Ngā Paerewa / HDSS, and HQSC frameworks.
• A clinical qualification and/or risk or governance qualification is desirable.
• Maturity, integrity, sound judgement, and a calm, measured approach, with the confidence to have difficult conversations and seek positive outcomes.

We offer a great range of benefits, including five weeks’ annual leave, a contribution towards private health insurance, free parking, EAP, and other employee benefits.

Allevia Hospitals is part of the Allevia Health group and is one of New Zealand’s largest private surgical providers, with 25 theatres across three sites, including ICU, HDU, and cardiac intervention facilities. We provide a broad range of general and complex elective surgical specialties and are committed to delivering safe, high-quality, patient-centred care.

For further information, contact Jan Arnold, Recruitment, at ***email_hidden***.

Applications close on Wednesday 30 September. However we reserve the right to close applications earlier.