Quality Lead

Southern Cross Hospital; Auckland; On-site; NZD 90,000 - 120,000; Part time

Benefits offered by this job

Health insurance

Wellbeing programme

Relocation allowance

Employee referral bonus

Christmas/New Year breaks

Discounts from partners

Job summary

Southern Cross Healthcare seeks a part-time Quality Lead to drive quality improvement, patient safety, risk management, and accreditation across our Auckland hospital. You’ll collaborate with clinical and operational teams to identify opportunities, implement changes, and ensure robust quality documentation.

The role emphasizes partnering across levels, coaching through change, and embedding continuous improvement while maintaining a patient-centered culture of excellence.

Qualifications

• Clinical background in healthcare is required.
• Experience in quality improvement, patient safety, risk management, or related roles.
• Strong relationship-building and stakeholder engagement skills.
• Excellent communication and ability to coach through change.
• Analytical thinkers with data-driven improvement approach.
• Familiarity with quality systems, auditing, and accreditation activities is desirable.

Responsibilities

• Drive quality improvement, patient safety, risk management, and accreditation activities.
• Partner with clinical and operational teams to identify and implement improvements.
• Coach and engage staff to learn from adverse events and adopt best practices.

Skills

Quality improvement

Patient safety

Risk management

Stakeholder engagement

Data analysis

Communication

Excel

PowerPoint

Reporting tools

Tools

Excel

PowerPoint

Job description

Southern Cross Hospital – Auckland, North Island

Southern Cross Brightside Hospital in Epsom, Auckland has 33 in-patient beds and 6 day-stay chairs. Surgical specialities include Orthopaedics, Urology, Gynaecology, General Surgery, Plastic and Reconstructive Surgery and Otolaryngology.

Our hospital features an intermediate care facility, a specialised post-operative ward for patients with medical conditions or surgical issues that require an enhanced level of monitoring and care. The beds are equipped to support invasive monitoring, medical infusions, and a 24-hour monitoring service, with specialised nurses with the knowledge and skills to deliver a more sophisticated level of care as required.

As our Quality Lead, you’ll be at the centre of driving quality improvement, patient safety, risk management, and accreditation activities across the hospital. Working closely with clinical and operational teams, you’ll help identify opportunities for improvement, support meaningful change initiatives, and ensure quality remains at the heart of everything we do.

This is a highly collaborative role where relationships matter. You’ll partner with people at all levels of the hospital, helping teams learn from adverse patient safety events, use data to inform decisions, embed continuous improvement into everyday practice, and ensure quality systems and documentation remain accurate, effective, and fit for purpose.

This role is ideal for someone who enjoys connecting people, processes, and outcomes to drive meaningful change. You’ll influence across the hospital, champion a culture of safety and continuous improvement, and help ensure exceptional care remains at the heart of everything we do. If you’re passionate about quality healthcare and want to be part of making a real difference every day, we’d love to hear from you.

This is a part-time (0.8 FTE) permanent position based in our Southern Cross Brightside Hospital.

• A clinical background and experience working within a healthcare environment is required
• Experience in quality improvement, patient safety, risk management, or a related quality-focused role
• Strong relationship-building skills, with the ability to influence and collaborate with a diverse range of stakeholders
• Excellent communication skills, including the ability to coach, support, and engage others through change
• Strong analytical skills, with the ability to critically evaluate information and use data to drive improvement
• Confidence to challenge constructively, speak up, and champion best practice
• A practical, solutions-focused approach and genuine passion for continuous improvement and patient safety
• Strong Microsoft Office skillset, particularly Excel, PowerPoint, and reporting tools
• Exposure to quality systems, auditing, clinical governance, health and safety, controlled document management or accreditation activities is desirable
• Healthcare auditing qualifications or training in event review and risk management methodologies is desirable
• A commitment to cultural safety, Te Tiriti o Waitangi principles, and achieving equitable outcomes for diverse communities
• Competitive Rewards: Attractive remuneration package, relocation allowance, and employee referral bonus scheme.
• Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, and generous Christmas/New Year breaks.
• Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.

Ko wai matou | Our Organisation

At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do:

• Care First – We lead with compassion, delivering care that’s deeply human through genuine manaakitanga.
• Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
• Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best.

We honour Te Tiriti o Waitangi and foster a culturally safe environment that reflects manaakitanga and values the unique perspectives of our people. Our core value, Better Together, guides our goal to build a workforce that mirrors the diversity of Aotearoa New Zealand.

If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at *******@schl.co.nz for a confidential conversation.

Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare.