Quality Lead

Southern Cross Healthcare; New Zealand; Hybrid; NZD 80,000 - 112,000; Part time

Benefits offered by this job

Relocation allowance

Employee referral bonus

Health insurance

Wellbeing programme

Discounts and Employee Network

Job summary

Southern Cross Healthcare – Epsom, North Island is seeking a Quality Lead for the Southern Cross Brightside Hospital in Epsom, Auckland. This 0.8 FTE role focuses on driving quality improvement, patient safety and accreditation across the hospital.

You will collaborate with clinical and operational teams, identify improvement opportunities and lead change initiatives while embedding robust quality systems and documentation. Join us to champion safety and exceptional care daily.

Qualifications

• Clinical background and experience in a healthcare environment.
• Experience in quality improvement, patient safety, risk management, or related quality-focused role.
• Strong relationship-building and influencing skills.
• Excellent communication, coaching, and change-management abilities.
• Strong analytical skills and ability to use data to drive improvement.
• Proficiency with Microsoft Office, especially Excel and PowerPoint.
• Exposure to quality systems, auditing, clinical governance, health & safety, or accreditation activities is desirable.
• Healthcare auditing qualifications or training in event review and risk management methodologies is desirable.
• Commitment to Te Tiriti o Waitangi principles and achieving equitable outcomes.

Responsibilities

• Drive quality improvement, patient safety, risk management, and accreditation activities across the hospital.
• Partner with clinical and operational teams to identify opportunities for improvement and support change initiatives.
• Embed continuous improvement and ensure quality systems and documentation remain accurate and fit for purpose.
• Influence across the hospital to champion safety and high-quality care.

Skills

Clinical background

Quality improvement

Patient safety

Risk management

Relationship-building

Communication

Data analysis

Office software

Education

Healthcare auditing qualifications

Tools

Excel

PowerPoint

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Southern Cross Healthcare – Epsom, North Island

Southern Cross Brightside Hospital in Epsom, Auckland has 33 in-patient beds and 6 day-stay chairs. Surgical specialities include Orthopaedics, Urology, Gynaecology, General Surgery, Plastic and Reconstructive Surgery and Otolaryngology.

Our hospital features an intermediate care facility, a specialised post-operative ward for patients with medical conditions or surgical issues that require an enhanced level of monitoring and care. The beds are equipped to support invasive monitoring, medical infusions, and a 24-hour monitoring service, with specialised nurses with the knowledge and skills to deliver a more sophisticated level of care as required.

As our Quality Lead, you'll be at the centre of driving quality improvement, patient safety, risk management, and accreditation activities across the hospital. Working closely with clinical and operational teams, you'll help identify opportunities for improvement, support meaningful change initiatives, and ensure quality remains at the heart of everything we do.

This is a highly collaborative role where relationships matter. You'll partner with people at all levels of the hospital, helping teams learn from adverse patient safety events, use data to inform decisions, embed continuous improvement into everyday practice, and ensure quality systems and documentation remain accurate, effective, and fit for purpose.

This role is ideal for someone who enjoys connecting people, processes, and outcomes to drive meaningful change. You'll influence across the hospital, champion a culture of safety and continuous improvement, and help ensure exceptional care remains at the heart of everything we do. If you're passionate about quality healthcare and want to be part of making a real difference every day, we'd love to hear from you.

This is a part-time (0.8 FTE) permanent position based in our Southern Cross Brightside Hospital.

• A clinical background and experience working within a healthcare environment is required
• Experience in quality improvement, patient safety, risk management, or a related quality-focused role
• Strong relationship-building skills, with the ability to influence and collaborate with a diverse range of stakeholders
• Excellent communication skills, including the ability to coach, support, and engage others through change
• Strong analytical skills, with the ability to critically evaluate information and use data to drive improvement
• Confidence to challenge constructively, speak up, and champion best practice
• A practical, solutions-focused approach and genuine passion for continuous improvement and patient safety
• Strong Microsoft Office skillset, particularly Excel, PowerPoint, and reporting tools
• Exposure to quality systems, auditing, clinical governance, health and safety, controlled document management or accreditation activities is desirable
• Healthcare auditing qualifications or training in event review and risk management methodologies is desirable
• A commitment to cultural safety, Te Tiriti o Waitangi principles, and achieving equitable outcomes for diverse communities
• Competitive Rewards: Attractive remuneration package, relocation allowance, and employee referral bonus scheme.
• Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, and generous Christmas/New Year breaks.
• Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.

Ko wai matou | Our Organisation

At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand.

Our values shape everything we do:

• Care First – We lead with compassion, delivering care that’s deeply human through genuine manaakitanga.
• Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
• Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best.

We honour Te Tiriti o Waitangi and foster a culturally safe environment that reflects manaakitanga and values the unique perspectives of our people. Our core value, Better Together, guides our goal to build a workforce that mirrors the diversity of Aotearoa New Zealand.

If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at *******@schl.co.nz for a confidential conversation.

Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare.

For a copy of the Job Description visit quality-lead---position-description-2026.pdf