Quality Facilitator

New Zealand Government; Whanganui; On-site; NZD 70,000 - 100,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Whanganui is seeking a Quality Facilitator to strengthen quality, improve systems, and achieve better outcomes for patients and whānau. You will partner with clinical and operational teams to improve safety and effectiveness of care, guided by data and evidence.

This role focuses on learning from incidents, supporting meaningful change, and building strong relationships across Health NZ to enable teams to implement practical improvements that matter for

Qualifications

• Demonstrated passion for quality improvement and patient safety.
• Ability to turn data insights into practical action plans.
• Strong analytical skills and attention to detail.
• Excellent communication and stakeholder engagement.

Responsibilities

• Support clinical teams to deliver safe, higher‑quality care.
• Partner with leaders and frontline staff to implement improvements.
• Use data and evidence to inform decision‑making.
• Facilitate learning from incidents and reviews.
• Lead or support quality improvement projects.
• Contribute to a culture of curiosity and learning.

Skills

Quality improvement

Analytical thinking

Data interpretation

Communication

Stakeholder engagement

Facilitation

Healthcare background (advantage)

Job description

Quality Facilitator | Full-time | Permanent Are you passionate about strengthening quality, improving systems, and achieving better outcomes for patients and whānau? The Quality Assurance Team is seeking an enthusiastic and quality‑focused individual to join us as a Quality Facilitator. In this role, you will help turn insights into action, identify opportunities for improvement, and support meaningful change across healthcare services. At Health New Zealand | Te Whatu Ora, we are grounded in the principles of Te Tiriti o Waitangi and committed to building a health system that serves all New Zealanders.

About the Role

"This role will suit someone who is energised by quality improvement and motivated by purpose. As a Quality Facilitator, you will partner with clinical and operational teams across Health New Zealand, Te Pae Hauora o Ruahine o Tararua | MidCentral to improve the quality, safety, and effectiveness of care. You will support learning from incidents and reviews, identify opportunities for improvement, and use data and evidence to inform decision‑making. This is a varied and influential role that combines relationship management, problem‑solving, and quality improvement. You will support teams to achieve better outcomes for patients, whānau, and staff."\

About the Team

The Quality Assurance team provides expertise in quality improvement, patient safety, clinical effectiveness, audit, incident management, adverse event review, information management, and document governance. We value collaboration, continuous improvement, and shared learning, while providing team members with the autonomy to lead their work and make a meaningful contribution. Working alongside Consumer Experience and Risk Management, we support a culture of quality, learning, and excellence across our organisation.

About You

We are looking for someone who is passionate about improving outcomes and enabling others to succeed. You are comfortable working in complex environments, building strong relationships, navigating ambiguity, and helping teams identify and implement improvements. Most importantly, you believe that quality and patient safety are everyone's responsibility.

In this role, you will:

• Support clinical teams to deliver safe, higher‑quality care.
• Partner with leaders and frontline staff to identify and implement improvements.
• Use information, evidence, and data to support decision‑making.
• Facilitate learning from incidents, reviews, and improvement activities.
• Contribute to a culture of curiosity and learning.
• Lead or support projects that improve patient outcomes and service delivery.
• Influence change across a complex healthcare environment.

Key skills and experience:

• Passion for quality improvement and achieving better outcomes.
• Strong analytical and critical thinking skills.
• Well organised and pays attention to detail.
• Ability to turn data insights and recommendations into practical action plans.
• Excellent communication and relationship‑building skills.
• Confidence engaging with a wide range of stakeholders, including senior leaders.
• Ability to facilitate and support change collaboratively.
• A clinical or healthcare background is advantageous but not essential.

We welcome applicants with experience in healthcare, quality, operations, compliance, customer experience, risk, or other sectors where you have supported organisational learning, change, and improvement.

Working at Health New Zealand Health New Zealand | Te Whatu Ora is committed to providing excellent healthcare for all New Zealanders.

We embrace a diverse and inclusive workforce and welcome applications from our Māori, Pacific, disabled, and rainbow communities.

Sunday, 11th October 2026 - For information or questions about the role, please contact Ingrid Chamberlain at [e-mail]. Applications will be reviewed as they are received, and recruitment may progress before the closing date. Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

Quality Facilitator • Manawatu / Whanganui, NZ