Community Impact Case Manager

Ministry of Social Development; Rotorua; Hybrid; NZD 70,000 - 84,000; Full time

Benefits offered by this job

Induction and training plan

Ongoing support from peers and leaders

Development opportunities and career

Competitive salary

Job summary

The Ministry of Social Development in New Zealand is seeking Case Managers to support New Zealanders through life transitions, including employment changes, income support, and housing options. You will work at the frontline, using data systems and policy to connect people with the right help.

Join a public service that values manaaki, integrity, and teamwork. You will manage a busy caseload, support communities, and contribute to stronger, safer outcomes.

Qualifications

• Experience delivering frontline public services and navigating policy.
• Strong data entry accuracy and attention to detail.
• Comfort using multiple systems and helping clients access online tools.
• Empathetic and professional with a clear communication style.

Responsibilities

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānu explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Skills

Data entry

Technology proficient

Empathy

Clear communicator

Team player

Attention to detail

Numerical calculations

Job description

The Ministry of Social Development in New Zealand is seeking Case Managers to support New Zealanders through life transitions, including employment changes, income support, and housing options. You will work at the frontline, using data systems and policy to connect people with the right help.

Join a public service that values manaaki, integrity, and teamwork. You will manage a busy caseload, support communities, and contribute to stronger, safer outcomes.