Case Manager: Help Whānau Navigate Life Transitions

Ministry of Social Development; Dunedin; On-site; NZD 70,000 - 84,000; Full time

Job summary

Ministry of Social Development in Dunedin is seeking a Case Manager to support New Zealanders through life transitions, including employment, housing, and financial stress. You’ll connect people with the right services and work within policy to balance compassion and accuracy.

You’ll work in a fast-paced, high-trust environment across income, housing and employment supports, with a focus on manaaki tangata and whānau. Applicants must be NZ citizens or residents.

Qualifications

• Accurate data entry and record-keeping essential.
• Ability to navigate multiple databases and systems.
• Empathy and fairness in decision-making.
• Strong communication with clients and colleagues.
• Ability to manage high volumes and stay organized.
• Comfort with calculations related to payments and entitlements.
• Knowledge of government policies and welfare programs is valued.

Responsibilities

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Skills

Fast and accurate with data entry

Confident with technology

Empathetic and professional

Clear communicator

Adaptable and steady

Team player

Numerical precision

Job description

Ministry of Social Development in Dunedin is seeking a Case Manager to support New Zealanders through life transitions, including employment, housing, and financial stress. You’ll connect people with the right services and work within policy to balance compassion and accuracy.

You’ll work in a fast-paced, high-trust environment across income, housing and employment supports, with a focus on manaaki tangata and whānau. Applicants must be NZ citizens or residents.