Hybrid Customer Service Representative — Growth & Training

NZ Transport Agency Waka Kotahi; Palmerston North; Hybrid; NZD 56,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Employee benefits

Job summary

NZTA Waka Kotahi in Palmerston North is hiring a Customer Service Representative. You will handle inbound phone and email inquiries, deliver outstanding service, and provide accurate advice. Comprehensive training and coaching are provided to boost your confidence and capability.

The role is based in our Palmerston North contact centre with hybrid work options. We offer a starting salary of $62,192 plus KiwiSaver, plus opportunities to progress to Senior CSR with increased remuneration as you

Qualifications

• Passion for delivering outstanding customer service.
• Great communication skills and energetic attitude.
• Ability to flex and adapt in a fast paced environment.
• Willingness to learn and develop on the job.
• Experience working in a contact centre and tech literacy.

Responsibilities

• Deliver outstanding service to customers via inbound phone and email interactions.
• Provide timely and accurate advice to meet customers' needs.
• Participate in comprehensive training and ongoing coaching to build capability.
• Contribute to a positive customer experience from Palmerston North contact centre.

Skills

Customer service

Communication skills

Problem solving

Tech-savvy

Teamwork

Job description

NZTA Waka Kotahi in Palmerston North is hiring a Customer Service Representative. You will handle inbound phone and email inquiries, deliver outstanding service, and provide accurate advice. Comprehensive training and coaching are provided to boost your confidence and capability.

The role is based in our Palmerston North contact centre with hybrid work options. We offer a starting salary of $62,192 plus KiwiSaver, plus opportunities to progress to Senior CSR with increased remuneration as you