Product Specialist

Hato Hone St John; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Job summary

Hato Hone St John in New Zealand seeks a Product Specialist to translate new service concepts into scalable digital foundations, working with the Product Manager to select platforms and implement seamless customer and operational experiences.

You will lead digital platform assessments, design cross-functional integrations, define MVPs, and manage vendor testing and deployments from pilot to nationwide rollout.

Qualifications

• Proven experience leading digital transformation projects.
• Designing digital services and customer journeys that improve outcomes.
• Knowledge of data privacy, security, and regulatory requirements in healthcare.

Responsibilities

• Assess and select fit-for-purpose digital platforms and solutions.
• Design seamless integration across monitoring, field, and customer service operations.
• Define practical MVP requirements and avoid unnecessary complexity.
• Lead vendor engagement, testing, and system integrations.
• Support rollout of new services from pilot to national deployment.

Skills

Digital leadership

System integration

Agile delivery

Vendor engagement

Education

Relevant tertiary qualification

Tools

CRM systems

Monitoring platforms

Off-the-shelf platforms

Job description

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

Job Description

As a Product Specialist, you will help turn new service concepts into reality by ensuring the digital foundations are practical, integrated, and ready to scale. Partnering closely with the Product Manager, you will support platform selection, system testing, and implementation to deliver seamless customer and operational experiences. We are open to this role being performed from the Upper North Island.

You’ll also:

• Assess and select fit-for-purpose digital platforms and solutions.
• Design seamless integration across monitoring, field, and customer service operations.
• Define practical MVP requirements and avoid unnecessary complexity.
• Lead vendor engagement, testing, and system integrations.
• Support the rollout of new services from pilot through to national deployment.

Qualifications

Ko wai koe - About you:

You’re a proactive and resilient team player who thrives in a fast-paced, evolving environment. With a positive, can-do attitude, you'll be adaptable, self-motivated, and committed to delivering results while managing competing priorities and continuously developing your skills and expertise.

To be successful in this role, you will have:

• Relevant tertiary qualification or equivalent experience
• Proven experience in digital leadership or transformation
• Experience designing digital services and customer journeys that improve user and operational outcomes.
• Strong understanding of systems integration across CRM, monitoring, and service delivery platforms.
• Experience leading agile delivery, vendor evaluations, and technology implementation projects.
• Knowledge of data privacy, security, and regulatory requirements within healthcare or regulated environments.
• Practical approach to solution delivery, with experience in selecting, configuring, and integrating off-the-shelf platforms.

Additional Information

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.