Health Services Support Lead

Hato Hone St John; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Job summary

Hato Hone St John is seeking a Health Services Support Lead to coordinate and deliver event medical services across the region. You’ll work with the Operations Manager to ensure people, resources and operations are in place for safe, high-quality event coverage.

Key duties include planning, rostering, stakeholder engagement and operational readiness. Flexibility to work evenings/weekends and travel across the region is expected, with full-time, permanent employment of 40 hours per week.

Qualifications

• NZ Authority to Practice at First Responder level or above.
• Strong organisational, coordination and time-management skills.
• Excellent communication and relationship-building abilities.
• Ability to work independently with competing priorities.
• Experience in event operations, administration or workforce coordination is advantageous.
• A current full New Zealand driver's licence.
• Flexibility to work occasional evenings and weekends.

Responsibilities

• Support planning, coordination and delivery of event medical services.
• Coordinate workforce requirements, rostering and logistics.
• Build relationships with event organisers, customers, volunteers and internal teams.
• Assist with event risk assessments, readiness and continuous improvement.
• Provide administrative and operational support including documentation and billing processes.
• Support frontline event medical delivery when required within clinical scope.

Skills

NZ Authority to Practice

Organisational skills

Coordination

Time management

Communication

Independence

Event operations

Administration

Workforce coordination

Driver's licence

Evenings & weekends

Job description

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

Job Description

As a Health Services Support Lead within Event Health Services, you'll play a key role in supporting the planning, coordination and delivery of event medical services across the region.

Working alongside the Operations Manager, you'll help ensure our people, resources and operational requirements are in place to deliver safe, effective and high-quality services at events of all sizes.

Key responsibilities include:

• Supporting the planning, coordination and delivery of event medical services.
• Coordinating workforce requirements, rostering and operational logistics.
• Building and maintaining positive relationships with event organisers, customers, volunteers and internal teams.
• Supporting event risk assessments, operational readiness and continuous improvement.
• Providing administrative and operational support, including event documentation, reporting and billing processes.
• Supporting frontline event medical delivery when required, within your clinical scope of practice.

This is a full-time permanent opportunity working 40 hours per week, Monday to Sunday where needed

Qualifications

Ko wai koe - About you:

We're looking for someone who is organised, adaptable and enjoys working in a busy, people-focused environment.

To be successful in this role, you'll bring:

• A current New Zealand Authority to Practice at First Responder level or above.
• Strong organisational, coordination and time-management skills.
• Excellent communication skills and the ability to build positive working relationships.
• Confidence working independently, managing competing priorities and solving problems.
• Experience in event operations, administration or workforce coordination would be advantageous.
• A current full New Zealand driver's licence.
• Flexibility to work occasional evenings and weekends to support operational requirements.

Additional Information

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.