Group Operations Manager

Hato Hone St John; Gisborne; On-site; NZD 90,000 - 115,000; Full time

Job summary

Hato Hone St John in the Gisborne region seeks a Group Operations Manager to lead frontline teams across East Coast stations. This permanent, full-time role focuses on people leadership, operational excellence and strong community partnerships.

Reporting to the Area Operations Manager, you will manage paid frontline personnel, volunteers and relief staff, building trusted relationships with iwi and mana whenua while enabling efficient emergency ambulance services.

Responsibilities

• Group Operations Managers focus on: Staff Management and Support
• Clinical Response (first response and clinical backup are actively de-emphasized)

Job description

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

Job Description

Are you passionate about our people and ready to make a positive difference as a leader in emergency ambulance services?

If the answer is yes, we’re seeking applications for a Group Operations Manager in Tairāwhiti. This role will look after part of Gisborne and stations along the East Coast through to Hicks Bay, building strong relationships with local teams, iwi and communities.

Outside of work, enjoy epic surf breaks, stunning coastal trails, award-winning vineyards and breweries, and the chance to be among the first in the world to see the sunrise, all in a region rich in culture, history and natural beauty.

This is a dynamic role focused on supporting our people to succeed and enjoy their work. It’s a great opportunity to make a meaningful difference while building your leadership and management experience.

Reporting to the Area Operations Manager,this role holds line management responsibility for paid frontline personnel along with non-watch aligned volunteers, casuals, and relief personnel and is responsible for enabling the efficient and effective provision of EAS within the district.

Group Operations Managers focus on:

• Staff Management and Support
• Clinical Response (first response and clinical backup are actively de-emphasized)

This is a permanent role, working 40 hours, Monday to Sunday with access to a response capable pool car during work hours.

Qualifications

Ko wai koe - About you:

The role requires demonstrated people leadership in a complex environment, ideally with an understanding of emergency services. Cultural competency, an understanding of tikanga Māori, and the ability to build trusted relationships with mana whenua are important to succeeding in this role

Additional Information

For further information please contact Tanya Jeffery,Recruitment Advisor on 09 526 0528 ext: 8793 or [e-mail] for a confidential discussion.

Please note: all appointments are subject to satisfactory completion of pre-employment checks including, but not limited to, physical assessment, psychometric assessment, police vetting, health check, and reference checks. For clinical operations roles where you are required to drive, you will be required to meet Hato Hone St John Medical Standards for Driving

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when your experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.