Product Performance Manager, Pacific Products

Australia and New Zealand Banking Group Limited; Auckland; On-site; NZD 120,000 - 170,000; Full time

Job summary

ANZ in Auckland invites a Product Performance Manager to drive governance and performance of the Pacific product portfolio across eight markets. You will lead the Pacific Exception Reporting ecosystem, delivering insights to improve customer outcomes and business performance.

Working with stakeholders across Product, Channels, Risk, Compliance, Operations, Legal and Technology, you will turn data into actionable recommendations, support pricing reviews and product enhancements while upholding

Qualifications

• Experience in portfolio management, product governance or risk management.
• Analytical skills to turn data into practical insights.
• Ability to collaborate with diverse stakeholders.
• Proficiency with Excel and data reporting tools; experience with Tableau/SQL is a plus.

Responsibilities

• Lead and continuously improve the Pacific Exception Reporting framework.
• Deliver reporting, analysis and insights to support decisions and outcomes.
• Partner with Product, Channels, Risk, Compliance, Operations, Legal and Tech to manage risks and controls.
• Support product growth, pricing reviews, risk reviews and proposition enhancements.

Skills

Strong analytical and problem-solving

Experience building trusted relations

Strong communication skills

Curiosity and adaptability

Tools

Excel

Tableau

SQL

SAS

Job description

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Product Performance Manager, Pacific Products

Department: Pacific Retail Banking Products

Division: Pacific

Location: Auckland

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers

Mō te tūranga - About the role

As a Product Performance Manager in our Pacific Products team, you'll play a key role in supporting the performance, governance and ongoing evolution of ANZ's Pacific product portfolio.

You'll help ensure our products are well-governed, perform effectively and deliver good customer outcomes across eight Pacific markets. Working with internal partners, you'll use data, insights and governance frameworks to support decision‑making, identify opportunities for improvement and help drive sustainable business outcomes.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Location: Auckland

Role Type: Permanent, Full-time

Ka aha tō rā e kite ai? - What will your day look like?

You'll be responsible for supporting the performance, governance and ongoing management of ANZ's Pacific product portfolio while leading the Pacific Exception Reporting ecosystem. You'll work closely with stakeholders across the business to deliver insights, strengthen governance and support great customer outcomes. You will:

• Lead and continuously improve the Pacific Exception Reporting framework which is designed to ensure our propositions deliver as promised. This includes supporting frontline capability uplift and continuous well‑managed improvements uplift.
• Deliver reporting, analysis and insights that support product decisions, customer outcomes and business performance.
• Partnering with internal teams across Product, Channels, Risk, Compliance, Operations, Legal and Technology to manage risks, issues and controls under ANZ’s risk framework.
• Support product growth and retention activities including product reviews, pricing reviews, risk reviews, collateral management, process improvements, and product proposition enhancements

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring:

• Experience in portfolio management, product management, governance, risk management or business performance roles.
• Strong analytical and problem-solving skills, with the ability to interpret complex information and turn it into practical insights and recommendations.
• Experience building trusted relationships and working with a wide range of stakeholders to achieve shared outcomes.
• Strong communication skills, with the ability to present information clearly to a variety of audiences, including senior leadership at times.
• Proficiency using Excel and reporting tools to analyse data and support decision‑making. Exposure to Tableau, SQL, SAS or similar tools would be beneficial.
• Curiosity, adaptability and a continuous improvement mindset, with a willingness to challenge existing thinking and explore new ways of working.

You’re not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.